BeyondTrust · 15 hours ago
Technical Support Engineer- Remote
United States
Full-time
Remote
Senior Level
5+ years expBeyondTrust is a global identity security leader focused on creating a safer world through their cybersecurity SaaS portfolio. They are seeking a Technical Support Engineer to provide customer support and technical assistance, ensuring a positive experience for their diverse clientele.
Cloud ComputingCloud SecurityCyber SecuritySecuritySoftware
Responsibilities
Strong dedication to customer service
Strong team interaction skills
Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyze customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Strong passion for solving issues and learning new skills
Qualification
Required
Bachelor's degree or equivalent experience in a related technical field
At least 5 years in enterprise software customer support and/or IT related support
Strong dedication to customer service
Strong team interaction skills
Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyze customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Strong passion for solving issues and learning new skills
Must have 3 years or more of advanced experience with Windows Server OS
Must have 3 years or more of advanced experience with Account Administration: Windows, Active Directory
Must have 3 years or more of advanced experience with Active Directory/LDAP and GPO Administration
Must have 3 years or more of advanced experience with Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications)
Must have 3 years or more of advanced experience with RDP Connections
Must have 3 years or more of intermediate experience with UNIX/Linux OS administration
Must have 3 years or more of intermediate experience with Azure/Entra ID
Must have 3 years or more of intermediate experience with AWS IAM (roles, policies, and trust relationships)
Must have 3 years or more of intermediate experience with Command-Line Interfaces: CMD, Powershell, UNIX/Linux
Must have 3 years or more of intermediate experience with SSH Connection troubleshooting
Must have 3 years or more of intermediate experience with RestAPI and/or scripting (e.g. bash, Powershell, Python)
Preferred
Good to have experience with Other Cloud Technologies (AWS, Google)
Good to have experience with Virtualization
Good to have experience with DataDog
Good to have experience with Databases (SQL preferred)
Good to have experience with Security Software
Good to have experience with Versioned key-value stores and metadata tagging
Good to have experience with Compliance frameworks (SOC 2, ISO 27001, HIPAA)
Good to have experience with AWS STS (Security Token Service)
Good to have experience with Identity federation and OIDC flows
Good to have experience with CI/CD pipelines and technologies (Jenkins or similar)
Good to have experience with Kubernetes (service accounts and workload identity federation, secrets management)
Company
BeyondTrust
BeyondTrust is the global identity security leader protecting Paths to Privilege™ with an identity-centric approach.
1001-5000 employees
H1B Sponsorship
BeyondTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2021-06-01Private Equity
2018-09-13Acquired
2012-01-01Private Equity
Leadership Team
Janine Seebeck
Chief Executive Officer | Board Member
Marc Maiffret
Chief Technology Officer
Recent News
2025-12-16
2025-12-09
Company data provided by crunchbase