Black Box · 4 hours ago
Desktop Support Engineer - On-Site
United States
Full-time
Onsite
Mid, Senior Level
5+ years expBlack Box is the trusted global solutions integrator and digital technology partner. They are seeking a Desktop Support Engineer to provide hands-on IT support for hardware and software issues, manage network equipment, and ensure smooth operation of office IT infrastructure.
Communications InfrastructureTelecommunications
Responsibilities
Provide hands-on assistance for hardware replacements, peripheral installations, and office IT infrastructure
Install, configure, and troubleshoot operating systems, applications, and security tools, workstation hardware and software to users both locally and remotely
Diagnose and resolves problems related to the operation of PCs on the network
Manage installation, configuration, and maintenance of printers and multifunction devices
Set up and maintain conference room equipment (Zoom, Teams, WebEx, Polycom, etc.). Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
Rack/stack network equipment in a data rack; Install patch cables to network devices; Troubleshoot performance issues of network devices
Assist network/server teams with cabling, racking, patching, and hardware troubleshooting
Perform first-level troubleshooting of switches, routers, firewalls, and wireless access points
Perform physical connectivity checks and cabling, coordinate with the Infrastructure teams regarding compute, and networking activities on an as needed basis
Create, monitor, update, and close tickets using Service Now ticketing system
Respond to user requests and service issues in a timely and professional manner
Asset management of all IT equipment on site
Work with various vendors as needed to support site specific services, hardware, and software
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
Qualification
Required
Degree and/or technical education in Information Technology or related field along with 5 - 7 Years of relevant hands on experience in an end user and customer focused networked PC environment
Comfortable working independently in a fast-paced at site location while supporting a wide variety of job roles
Proficient in time-management and the ability to multitask and prioritize daily support requests and projects
Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally
Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills
Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed
Handson experience with Win10/11 OS – Control panel, System settings, networking, device manager
Microsoft Outlook, Word, Excel
Cisco AnyConnect or experience with VPN client technologies
Hands on Working knowledge in MS Entra, InTune Administration, MDM
Microsoft email and Outlook on an Hybrid O365 Environment – OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail
Able to install, configure and test routers and switches
Networking – Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's
Active Directory Password resets and User properties
Working knowledge of WebEx audio/video conferencing systems
Understanding and prior experience working on the physical setup of a Data center
Read and understand Network Topology Diagram to assist in: Rack/Stack of network devices, Interconnection Fiber and Copper patching of devices, Troubleshooting network issues, Proper label of devices and interconnection cables
Remote access support tools – Must have
Ticketing System – Must Have
Virtual Private Network – Must have
Endpoint Security management – Must have
Preferred
Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required
Bomgar - Good to Have
Service Now – Good to have
Asset Management – Good to have
Data recovery tools - Good to have
Disk Encryption - Good to have
Citrix virtual apps desktop and Citrix Workspace- Good to have
Laptop/Workstation imaging technologies – Good to have
Manage Engine Endpoint Central- /Nice to have
Cisco AnyConnect – Good to have
Cisco AMP-Umbrella and CrowdStrike Falcon – Good to have
Benefits
Comprehensive Total Rewards Program
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase