Tata Consultancy Services · 8 hours ago
Production Support Engineer
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yrTata Consultancy Services is a global leader in IT services, consulting, and business solutions. They are seeking a Production Support Engineer to provide level 2 application support while adhering to ITIL processes such as Incident Management and Problem Management, and to drive critical issue resolution and automation of repetitive tasks.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Provide Technology level 2 application support for a set of applications adhering to ITIL Process like Incident Management, Problem Management, Change Management
Drive high priority / critical issues and ensuring root cause analysis, tactical fix and permanent fix
Analyze, prepare, and execute scripts which will operationally resolve system breaks and issues
Develop, configure, and enhance monitoring of the application to improve the robustness of alerting capabilities
Identify, analyze and automate repetitive and manual tasks to improve the toil automation with the help of scripting languages
Handle service requests received from business, development, and interfacing teams within SLAs defined
Participate in release handover calls, deploy changes in production environment, carry out the verification tasks and ensure timely closure of change tickets
Timely reporting to senior stakeholders on daily, weekly, monthly KPIs
Create and design governance processes to improve the KPIs
Conduct knowledge transfer sessions on best practices, application functionalities and technical knowledge
Handle incident management in ticketing tool from reporting state till resolution, ensure a) timely updates on ticket to stakeholders b) SLAs are not breached
Proactively monitoring the application, perform daily health checks, raise incidents for issues identified and track till closure
Handle problem management in ticketing tools from creation till closure state including precise information in the ticket, identify the actors, setup regular connects for updates. Escalate for prioritization
Creation and review of knowledge articles in ServiceNow for repetitive issues, operational manuals, KOPs, Runbooks
Qualification
Required
Application Production management experience with knowledge of following technology stack
Database: Oracle
Operating System experience: Unix or Linux
Container Technology: Kubernetes
Good knowledge of Unix Shell Scripting and SQL
Understanding of common issues and the approach to troubleshoot them in a distributed environment
Good understanding of Incident Management, Problem Management and Change Management processes
Experience with automation of repetitive tasks utilizing extensive scripting
Experience configuring and developing Geneos alerts to identify and notify any failure points across application
BACHELOR OF COMPUTER SCIENCE
Preferred
Experience with the following tools/technologies
Control M
SRE Knowledge
Google cloud or in general Cloud Concepts
Hadoop
Software Language (one or more): Python Scripting
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase