Mento · 2 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expMento is a human and AI coaching company dedicated to helping people perform their best at work. As their first Account Manager, you will support the full partner lifecycle by managing relationships and ensuring seamless execution across teams.
Career PlanningInformation TechnologyInternetProfessional Services
Responsibilities
Own day-to-day account management – serve as the operational point of contact for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams
Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams to surface partner needs, resolve blockers, and improve the member experience – you'll be the voice of the partner internally and drive alignment across stakeholders
Design and execute partner-specific programs that drive engagement, prove ROI, and differentiate Mento's coaching experience
Own the operational rhythm of partner success – manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness)
Drive engagement and utilization for partners – proactively reach out to partners, members, coaches, and internal stakeholders to drive adoption, troubleshoot member roadblocks, and ensure high engagement rates that demonstrate program value to partner stakeholders
Build and maintain partner-facing documentation (program guides, playbooks, FAQs) and internal operations manuals to ensure consistency and scalability
Identify opportunities for program expansion and collaborate with Partner Success to close expansion deals
Qualification
Required
2-3 years in customer success, account management, or client services at a B2B SaaS or tech company
Proven ability to manage client relationships in fast-paced startup environments, including conducting calls, driving onboarding, and managing renewals
Strong project management skills – you can design and execute programs from scratch
Comfort with data and reporting – able to track account health metrics, build dashboards, and tell stories with data
Preferred
Experience working with HR, L&D, or People Ops stakeholders in a B2B context
Located where a majority of our partners are: SF, LA, NY
Benefits
Fully Remote - ability to work from anywhere with bi-annual team offsites
Medical, dental, vision, and a 401k plan
Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
$500 home office stipend
Access to your own Mento Coach
Company
Mento
Mento is a career coaching and mentorship platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.9M2023-02-01Seed· $5.95M
2020-10-01Pre Seed· $1.95M
Leadership Team
Alex Marcus
Co-Founder & Co-CEO
Jamie Albers
Co-founder & Co-CEO
Recent News
FF News | Fintech Finance
2025-09-19
Company data provided by crunchbase