TransCore · 4 hours ago
Senior Manager, Documentation
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expTransCore is a global leader in tolling and traffic management technology, and they are seeking an experienced Documentation Manager to build a scalable knowledge base. The role involves leading the end-to-end documentation program, defining standards, and translating complex technical concepts into accessible content.
RFIDSoftwareTransportationTravel
Responsibilities
Define the Architecture: Lead the end-to-end documentation strategy, including the information architecture, taxonomy, and navigation structure to ensure documentation across the product portfolio is intuitive for users and scalable for the future
Establish Standards : Create and maintain the documentation style guide and standards to ensure consistency in voice, tone, and terminology across all TransCore products
Solidify Content Strategy: Establish and oversee the plan for creating, delivering, maintaining, and governing content to achieve business goals and meet user needs
Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio evolves and grows
Translate Complexity : Collaborate directly with engineering and product teams to ensure highly technical specifications, code samples, and system logic is translated into clear, digestible, and user-friendly resources
Implement Best Practices : Advise on resource needs and oversee production of highly polished, market-ready technical documentation that ensures a seamless experience for external partners and customers
Qualification
Required
Bachelor's degree in Technical Communication, English, or Computer Science. A combination of equivalent education and practical experience may be considered
Experience building documentation systems from scratch
Experience selecting and implementing a headless content management system and/or component content management system
Experience documenting APIs, SDKs, or developer platforms
Ability to build cross-functional partnerships with leadership across the organization to align documentation strategy with product roadmaps and proactively identify knowledge gaps
Proficient in written and visual communications
Proficient in Microsoft365 (Word, PowerPoint, Teams, SharePoint)
Preferred
5-10 years of experience managing high-performing technical documentation programs in a software product environment preferred, with a proven track record of defining editorial standards, implementing tools and processes to govern the program, and establishing rigorous workflows to ensure consistency at scale
Desired familiarity with Confluence, Azure, Visio, Figma, Kiro
Company
TransCore
Transcore is a transportation service provider that develops solutions for open road tolling.
1001-5000 employees
H1B Sponsorship
TransCore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (5)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-03Acquired
2012-07-13Grant
Leadership Team
Whitt Hall
President & Chief Executive Officer
Gary Bucciarelli
Executive Vice President and Chief Financial Officer
Recent News
2026-01-15
Company data provided by crunchbase