Acro Service Corp · 3 hours ago
Customer Service Specialist
Arizona, United States
Contract
Onsite
New Grad, Entry Level
$16/hr - $17/hrAcro Service Corp is seeking a Customer Service Specialist to oversee front office operations and maintain effective communication with staff. The role involves managing the reception area, answering customer inquiries, scheduling appointments, and performing various administrative tasks.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Bittu Singh
Responsibilities
Oversees front office operations and facilitates a continuous and effective line of communication with staff
Manages the front office reception area by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area
Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem solving skills
Ensures that calls are being answered or routed professionally, courteously, tactfully, and in a timely fashion
Schedules and coordinates appointments, meetings, conferences, travel arrangements, interviews, training sessions, public hearings, and appearances; coordinates conference and meeting room bookings
Assists in creating and maintaining spreadsheets, creating MS Word documents, merging documents for mailing, entering formulas into spreadsheets, entering data into databases, and performing research; oversees the distribution of incoming and outgoing mail and office supplies, and a variety of other office tasks
May assist with, HCV department paperwork, records management, procurement, facilities, and other office support administrative tasks as directed
Maintains absolute confidentiality of work-related issues, client records, and HAMC information
Enthusiastically promotes Executive Management’s priorities for the operations of HAMC
Knowledge of HUD housing program regulations and eligibility requirements
Performs other duties as assigned
Qualification
Required
Knowledge of the principles of record keeping and records management
Knowledge of personal computer hardware and software, including Microsoft Office
Skill in customer service principles and practices
Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment
Skill in planning, organizing, executing, and managing administrative tasks
Skill in assessing and prioritizing multiple tasks, projects and demands
Skill in performing math calculations accurately
Skill in data entry with high levels of accuracy and productivity
Skill in interacting with people of different social, economic, and ethnic backgrounds
Skill in effectively communicating verbal and written instructions
HS DIPLOMA OR GED
Preferred
Please submit candidates that are available for immediate start
Bilingual English/Spanish preferred
Prefer candidates who have experience with handwritten documentation, including certified letters and related materials
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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