Race Communications · 5 hours ago
SMB (Small Medium Business) Manager - CA Only
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expRace Communications is a fiber internet provider committed to connecting California communities. The SMB Manager leads the strategic direction and performance of the small and medium business segment, driving revenue growth through effective sales leadership and customer engagement.
InternetTelecommunicationsWired Telecommunications
No H1B
Responsibilities
Lead and develop the SMB sales team to achieve revenue and growth targets
Create and execute sales strategies tailored to the SMB market
Manage sales pipelines, forecasts, and performance metrics
Support team members with coaching, ride-alongs, and deal guidance
Identify and pursue new SMB opportunities within Race Communications' service areas
Build and maintain strong relationships with local business communities
Develop territory plans and outreach strategies to expand market presence
Collaborate with Marketing to align campaigns with SMB customer needs
Ensure high levels of customer satisfaction and retention among SMB accounts
Address escalated customer issues and coordinate solutions across teams
Oversee onboarding of new SMB clients to ensure smooth service activation
Maintain regular communication with key clients to understand evolving needs
Partner with Operations, Engineering, and Customer Support to ensure timely service delivery
Communicate customer requirements and feedback to internal stakeholders
Streamline processes for quoting, ordering, and service activation for SMB customers
Monitor installation timelines and resolve operational blockers
Analyze sales data, trends, and KPIs to guide strategy and adjust team direction
Provide regular performance reports to leadership
Track and evaluate team productivity, conversion rates, and revenue outcomes
Use CRM tools to maintain accurate customer and pipeline records
Contribute to annual business planning and market expansion strategies
Assess competitor activity and market shifts to refine SMB approach
Recommend new products, bundles, and pricing strategies based on customer feedback
Identify opportunities to improve the SMB customer journey from first contact to ongoing service
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
May be required to work after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
Stays current with fiber optic technologies, industry standards, and safety regulations
Follows team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
Be available to participate in internal or external meetings, special functions, and professional development opportunities
Cross-train and share knowledge with other team members
Support routine tasks
Maintain a professional appearance, hygiene, and demeanor
Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards
Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement
Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions
Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives
Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process
Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth
Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect
Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals
Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department
Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance
Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics
Qualification
Required
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
A valid driver's license, subject to successful verification through a DMV check, is mandatory
3-5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries
Proven track record of achieving sales targets, growing business segments, and managing customer relationships
Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed to meet project deadlines or address critical issues
Proven experience in leadership roles, with at least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity
Experience working cross-functionally with Marketing, Operations, and Customer Support teams
Ability to develop territory plans, market strategies, and performance forecasts
Strong understanding of SMB customer needs, buying behavior, and market dynamics
Excellent communication, presentation, and negotiation skills
Ability to analyze data, sales pipelines, and market trends to guide strategy and decision-making
Proficiency with CRM systems (e.g., Salesforce, HubSpot) and standard business tools (Excel, PowerPoint, etc.)
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Preferred
Associate degree (A.A.) or equivalent education in a related field of study is preferred
Experience leading or mentoring a sales or account management team is highly preferred
Background in telecom, fiber internet, or subscription-based services is a strong plus
Familiarity with fiber-optic services, broadband products, or telecom industry standards
Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
A culture built on integrity, mutual respect, and a shared purpose
Company
Race Communications
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$500MKey Investors
Oak Hill Capital PartnersAB Private Credit Investors
2024-09-09Private Equity· $375M
2024-09-09Debt Financing· $125M
2020-11-10Private Equity
Leadership Team
Domenic Pacini
COO
Jana Bradova
HR Business Partner
Recent News
Globe Newswire
2024-04-29
GlobeNewswire News Room
2024-02-05
Indus Business Line
2024-01-14
Company data provided by crunchbase