PTC · 5 hours ago
Customer Success Manager, Senior
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $120K/yr
5+ years expPTC is a leading company transforming the physical and digital worlds through innovative software solutions. The Senior Customer Success Manager will focus on enhancing customer value and success, acting as a trusted advisor and driving solution adoption within enterprise accounts.
Computer Software
Responsibilities
Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers
Will work with high visibility accounts in the Federal Aerospace and Defense industry
Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal
Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders
Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities
Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support
Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors
Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions
Qualification
Required
5 - 7+ years of Customer Success, Project Management, Program Management or relevant industry experience
Bachelor's Degree or equivalent experience
Ability to travel ~25% of time
Preferred
Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented
Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels
Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment
Experience working with clients in the Federal Aerospace and Defense vertical is a plus
Benefits
Medical, dental and vision insurance
Paid time off and sick leave policies
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
A generous commuter subsidy
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
Company data provided by crunchbase