B. F. Saul Company Hospitality Group · 2 hours ago
Housekeeping Manager - The Hay-Adams
Washington, D.C.
Full-time
Onsite
Mid LevelB.F. Saul Company Hospitality Group operates The Hay-Adams, a luxury hotel in downtown Washington, D.C. The Housekeeping Manager is responsible for maintaining the cleanliness and physical condition of the hotel, ensuring high standards of service and guest satisfaction.
Association
Responsibilities
Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day
Inspect guest rooms to ensure housekeeping standards are achieved according to standards set forth by Hotel management
Inspect VIP rooms and ensure they are provided with appropriate amenities and services
Report any substandard conditions of the guest room to the Housekeeping Director
Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department
Evaluate Room attendants on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure that their job performance is at a high-quality level
Inspect and evaluate physical condition of the hotel's public spaces daily for cleanliness and necessary repairs
Encourage a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Works to expedite tight turns when early arrivals are communicated from Front Desk and/or Housekeeping Management
Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies. The Front Desk will give the Supervisor all room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Supervisor
Answer the Housekeeping department's telephone using friendly and proper telephone techniques. The Supervisor will help with calling of guests with special requests, information, and status of Lost & Found items
Interact with the hotel's guests in a friendly, positive manner as a solution to their needs and/or problems. The Supervisor will often act as a liaison between the guest and the room cleaner
Check the hotel's PMS computer for information concerning room status and to enter updated room status
Continuous training and development of Room Attendants
Report equipment problems to Office Coordinator
Train on daily LQA standards as set by the Director of Housekeeping
Inspect all PM rooms when completed
Assist in completion of inventories
Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment
Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Executive and Assistant Executive housekeeper
Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department
Return Lost and Found items to Security Department
Perform any reasonable duties as required and directed
Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department
Qualification
Required
A high school education or its equivalent preferred
Previous Housekeeping experience required
Must be able to understand, speak, read and write Basic English
Must be able to read and comprehend simple instructions
Be able to effectively present information to customers, clients and other employees within the organization
Must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals
Must be able to apply common sense to carry out simple written or verbal instructions
Must be able to work with minimum supervision
To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl
There will be frequent walking and standing involved
The person will be required to lift or move weights ranging from 10 – 25 pounds
Company
B. F. Saul Company Hospitality Group
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concerns in DC.
Founded in 1892
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase