Citizens · 5 hours ago
Sr Business Analyst- Deposits
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Mid, Senior Level
3+ years expCitizens is seeking a Business Analyst for their Consumer Deposits team who combines strategic thinking with strong analytical skills to tackle critical challenges. The role involves leveraging data to drive actionable insights, influence decision-making, and shape innovative customer experiences.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Develop deep expertise in customer and business data, as well as underlying processes, to uncover opportunities and inform strategic decisions
Use data to identify business challenges and opportunities through advanced analytics, leading the development of strategic and tactical recommendations
Drive analyses & targeted insights to inform the design and development of new customer experiences and go-to-market strategies
Accelerate insights delivery by automating routine analytical processes for faster responses to foundational business questions
Define and track key performance indicators (KPIs) to measure progress, highlight opportunities, and influence decision-making across teams
Shape test-and-learn agendas by recommending optimal test designs, measurement strategies, and optimization approaches
Build business cases for new initiatives, articulating potential benefits, risks, and prioritization considerations
Manage competing priorities across projects and programs, balancing short-term deliverables with long-term objectives
Partner across departments—including Data, Finance, Operations, Marketing, and Modeling—to improve quality, volume, service, and profitability
Communicate insights effectively, translating complex analyses into clear, compelling stories tailored to diverse audiences
Champion Agile principles to support Citizens’ operating model
Qualification
Required
Bachelor's degree in Business or a quantitative field such as Finance, Economics, Statistics, Analytics, Data Science, Math, Engineering, or Physical Sciences
3+ years of experience in business analysis, including turning ambiguous business problems and raw data into useful insights by applying critical thinking and data programming skills
Proficient in SQL
A solid understanding of statistical models and machine learning methods and algorithms
A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment
Strong conceptual thinking skills and a strong quantitative orientation
Excellent written and oral communication credentials, coupled with ability to influence and drive agreement through interpersonal skill and ability to compellingly organize facts
Ability to work in a high-performance professional environment, with quick turn-around and evolving priorities, including flexibility to take on new roles and responsibilities as needed
Commitment to intellectual rigor and observance of compliance and data privacy controls
A disciplined approach to making decisions, problem solving and setting expectations based on analytics
Preferred
Master's or MBA in Business or a quantitative field
Python experience
Experience working with financial or demographic datasets
Experience in consulting
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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