Nationwide Marketing Group · 4 hours ago
IT Service Desk
Nationwide Marketing Group LLC, Winston-Salem, NC, US
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrNationwide Marketing Group is a leading organization supporting independent dealers in the appliance and electronics sectors. The IT Service Desk role is crucial for providing first-level technical support, troubleshooting issues, and developing scalable solutions to enhance the overall support experience for users.
Retail
Responsibilities
Provides first-level technical support to end users across hardware, software and network systems
Primary point of contact for IT related issues, requests and tickets
Troubleshoots hardware, software and endpoint connectivity issues
Assists users with account setup, passwords and permissions
Documents issues, resolutions and procedures in IT workspaces
Install, configure, and maintains operating systems and standard applications
Identifies issues, and effectively problem solves as issues occur
Assist Systems Administrators with projects and tasks as required
Participation in an on-call rotation is required to support operational continuity and timely service delivery
Qualification
Required
Basic understanding of IT fundamentals
Hands-on experience supporting users in a Windows-based environment, including troubleshooting hardware, software, and operating system issues
Strong customer service orientation communicating technical information clearly to non-technical users
Experience documenting issues, resolutions, and support activities using ticketing or service management systems
Preferred
Working knowledge of IT infrastructure and endpoint fundamentals
Foundational hardware and software troubleshooting skills
Basic experience with IT ticketing and/or asset management systems
Introductory knowledge of networking concepts (IP addresses, DNS, basic connectivity)
Familiarity with user account management in Active Directory and Microsoft 365
Exposure to remote access and support tools
General awareness of IT security fundamentals, including common threats and best practices
Benefits
Medical, dental, and vision benefits with low-cost coverage options
Employer paid basic life and AD&D
Employer paid short-term and long-term disability
MetLife supplemental insurance options
Matching 401(k) with 100 percent vesting
Open PTO policy, paid holidays, and ten weeks of paid parental leave
Rewards and recognition platform where you can earn points and redeem for merchandise
Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more
Company
Nationwide Marketing Group
Nationwide Marketing Group works on behalf of thousands of independent retailers, rent-to-own dealers, and custom installers to help them grow their businesses and thrive on their own terms.
Founded in 1971
201-500 employees
H1B Sponsorship
Nationwide Marketing Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Tom Hickman
Chief Executive Officer
Dean Sottile
Chief Operating Officer
Recent News
2025-06-11
Furniture Today
2025-06-04
Furniture Today
2025-04-17
Company data provided by crunchbase