NEOGOV · 22 hours ago
Airports Passenger Ambassador
Destin-Fort Walton Beach Airport (Eglin AFB), FL
Full-time
Onsite
New Grad, Entry Level
$19.89/hr - $21.88/hr
0+ years expNEOGOV is seeking an Airports Passenger Ambassador to provide information and assistance to passengers and visitors at the Destin-Fort Walton Beach Airport. The role focuses on ensuring a first-class customer service experience by assisting with airport processes and maintaining cleanliness and safety standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists passengers in all areas of the airport ensuring they have the required documentation and approved items to expedite processing
Greets and acknowledges customers in a friendly manner; provides information to passengers regarding arrival and departure times, airline check in and checkpoint processing procedures in a polite and timely fashion
Assists passengers with self-service check-in kiosks
Assists colleagues in other areas of the airport to ensure wheelchairs, luggage carts and other items are available and in the proper locations for arriving and departing passengers
Maintains positive working relationships with internal and external customers
Ensures the concourses and surrounding grounds overall cleanliness. Performs custodial tasks (i.e., picking up and collecting trash, emptying and cleaning waste receptacles, disinfecting common area furniture and fixtures, stocking products in bathrooms, etc.)
Provides customer service, communicates with other airport personnel and reports irregularities, as needed
Maintains and enhances positive public relations by responding to inquiries by the traveling public
Maintains the highest standards of safety and security at all times
Maintains required work schedule, including extended hours, and required attendance standards during peak periods
Performs other duties as assigned
Qualification
Required
High school diploma or GED supplemented by a minimum of six (6) months' experience in customer service or public relations, or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities
Must be able to obtain and maintain an airport issued Secure Identification Display Area (SIDA) badge
Requires a valid driver license
Must be able to operate a variety of machines and equipment including computer, office equipment, telephone, etc
Must be able to exert up to 25 to 50 pounds of force frequently, and/or a negligible amount of force frequently lift, carry, push and pull or otherwise move objects
Requires prolonged periods of standing
Requires the ability to communicate effectively in English, including the ability to convey, and exchange information
Requires the ability to explain procedures and to give, receive and follow oral and written instructions
Requires ability to read and understand basic technical data, policy and procedure manuals, codes, etc
Requires the ability to prepare forms and reports using prescribed formats, and adhering to all rules of spelling, grammar, punctuation, diction and style
Requires the ability to communicate with a broad array of individuals from various professional backgrounds
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions
Requires the ability to interpret a variety of instructions in written and oral form
Requires the ability to make independent judgments in absence of supervision
Requires the ability to acquire knowledge of topics related to primary occupation
Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages
Requires the ability to deal with people beyond receiving instructions
Must be adaptable to performing under stress when confronted with emergencies or tight deadlines
Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public
Preferred
Airport or airline customer services experience preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase