SmartSense by Digi · 10 hours ago
Product Solution Specialist, SmartSense (Lehi, UT - Hybrid)
Lehi, UT
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expSmartSense by Digi is a fast-growing company utilizing the Internet of Things (IOT) to help organizations make sensor-driven decisions. The Product Solution Specialist role focuses on providing customer support for SmartSense software and hardware, ensuring customer satisfaction through effective troubleshooting and communication. Team members will engage with clients across various industries, primarily healthcare, food service, and transportation, while managing customer inquiries and escalations.
Information Technology
No H1B
Responsibilities
Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
Learn industry standards and terminology including CDC guidelines and HACCP compliance
Be proficient in tools such as JIRA and NetSuite
Manage customer escalations by leveraging expertise in industry knowledge
Qualification
Required
Customer-centric and detail-oriented
Ability to troubleshoot and educate customers on SmartSense by Digi Software and Hardware
Willingness to learn and excel in utilizing Customer Relationship Management (CRM) system
Ability to work daily support tickets and provide accurate documentation for customers
Experience in working in the team's phone queue to assist customers
Attention to detail, speed, and effective communication skills
Ability to work through customer's problems, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs
Ability to learn industry standards and terminology including CDC guidelines and HACCP compliance
Proficiency in tools such as JIRA and NetSuite
Ability to manage customer escalations by leveraging expertise in industry knowledge
Passion for working with customers and providing outstanding experiences
Strong multitasking and organizational skills in a fast-paced environment
Strong and effective communication skills
Preferred
2+ years of experience working in technical or product support
Previous experience in working with CRM software tools
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
SmartSense by Digi
SmartSense delivers intelligence-driven IoT solutions that enhance food and product safety, automate healthcare compliance, optimize facility monitoring, and increase actionability across the supply chain.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-11-01Grant
Leadership Team
Michael Seery
Client Partner
Patricia Hinton
Client Partner
Recent News
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2026-01-17
2026-01-12
2025-08-27
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