Georgia Institute of Technology · 5 hours ago
Help Desk Technician
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $44K/yr
0+ years expGeorgia Tech is a top-ranked public research university located in Atlanta, known for its commitment to academic excellence and innovation. The Help Desk Technician role is responsible for providing technical assistance and resolving user inquiries regarding computer hardware and software, ensuring a positive client experience.
EducationHigher EducationUniversities
Responsibilities
Field support calls, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns, and Answer customer questions by providing service information and resolving problems and maintain customer contact database and website
Answer customer questions by providing service information and resolving problems
Consult with users to determine steps and procedures to identify and resolve the problem
Identify, investigate, and resolve users' problems with computer software and hardware
Apply computer software, hardware, and procedures knowledge to solve problems
Guide users through diagnostic and troubleshooting processes, including using diagnostic tools and software and following verbal instructions
For inquiries requiring more than a primary response, investigate and resolve customer issues directly, usually serving as the sole response source; follow up as necessary
Engage in learning opportunities in other areas to gain a broader knowledge of the organization's services
Remain current on policies, procedures, and practices as they apply to customer service
Perform other related duties as assigned
Qualification
Required
High School or GED
Equivalent combination of education and experience also acceptable
Zero to two years experience in customer technical support
Occasionally stand and walk for up to 30 minutes at various times during the workday
Ability to explain technical issues to technical and non-technical employees and customers
Proficient with or the ability to quickly learn an array of computer hardware and software
Ability to work independently, collaboratively, and in teams
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Maintain knowledge of technological innovations and trends
Robust phone contact handling and active listening skills
Customer orientation and ability to adapt/respond to different characters
Ability to multi-task, prioritize, and manage time effectively over an extended period
Preferred
Technical Diploma in computer operations or related field
Company
Georgia Institute of Technology
Georgia Institute of Technology operates as a state-funded research university.
5001-10000 employees
H1B Sponsorship
Georgia Institute of Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (163)
2024 (189)
2023 (130)
2022 (101)
2021 (40)
2020 (51)
Funding
Current Stage
Late StageTotal Funding
$21.95MKey Investors
US Department of EnergyARPA-ENational Nuclear Security Administration
2024-07-31Grant· $1.97M
2023-11-22Grant
2023-04-26Grant· $11.63M
Leadership Team
Raghupathy Sivakumar
Vice President of Commercialization & Chief Commercial Officer
Ashok Goel
Professor
Recent News
IEEE Spectrum
2026-01-23
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
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