A Square Group (ASG) · 17 hours ago
Support Technician (Mid-level)
Bethesda, MD
Full-time
Onsite
Mid Level
3+ years expA Square Group (ASG) is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. They are seeking a Support Technician to provide hardware and software support to staff and end-users, ensuring secure operation of IT devices and managing trouble tickets effectively.
Health CareInformation TechnologyOutsourcing
No H1B
Security Clearance Required
Responsibilities
Provides hardware and software support to a diversified staff and end-user population
Configures, installs, and supports desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Provides enhanced VIP desktop and user support service
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Provides software support for users of NIH-provided applications
Uses an IT ticket system to receive and track the trouble tickets, assigns them to a technical specialist for action, and ensures that tickets are resolved, and closed out with the customer and in the system
Other duties as assigned
Qualification
Required
Bachelor's degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience
3+ years of technical support experience in Microsoft suite
Experience supporting both the Mac and Windows OS
Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
Experience supporting various operating systems – expertise should include Windows 7/10; and some MAC OS (ideally 10.8 and above)
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end-user equipment support skills; preferably with some experience support VIPs (MUST)
Ability to obtain and maintain public trust clearance
Preferred
Foundation Certificate in IT Service Management (ITIL) v3 or higher
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Associate – Mac Integration Basics (current or current -1 version)
Apple Certified Support Professional (current or current -1 version)
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA Security+ Certified Professional
Jamf Certified Tech
Jamf Certified Expert
Benefits
Healthcare Benefits
Life
Disability
Paid Time Off
401k Matching
Employee Referral Bonus
Education Assistance
Learning and Development resources
EOE, including Disability/Veterans
Company
A Square Group (ASG)
A Minority, Woman-Owned, Small Disadvantaged Business. CMMI L3 | ISO 9001:2008 | ISO 20000-1:2011 |ISO 27001:2005 Certified.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Singh
President
Company data provided by crunchbase