Direct Travel · 9 hours ago
Director, IT Enterprise Services
United States
Full-time
Remote
Director/Executive
10+ years expDirect Travel is one of the fastest-growing travel management companies in the world, seeking a Director of IT Enterprise Services to lead their technology strategy and optimize enterprise applications. This role involves overseeing key platforms like Salesforce and implementing AI-driven automation to enhance efficiency and stakeholder experience.
LeisureTravel
No H1B
Responsibilities
Develop and execute the strategic roadmap for enterprise applications within the Salesforce ecosystem along with adoption of AI automation, ensuring alignment with corporate objectives and measurable ROI
Partner with executive and functional leaders to ensure systems consistently enable an integrated business model across awareness‑to‑lead, opportunity‑to‑close, activation‑to‑adoption, travel backoffice, and order‑to‑cash
Lead standardization and optimization of lead‑to‑cash, contract‑to‑close, and activation‑to‑adoption processes using modern delivery approaches such as Agile, DevOps, and design thinking
Stay ahead of market trends in enterprise applications, AI/ML, and communications, recommending innovative initiatives that create competitive advantage in corporate travel management
Own the architecture, integration, and lifecycle management of the enterprise application portfolio, including Salesforce (Sales, Service, Experience/CPQ), Smartsheet, with knowledge of connectivity with downstream systems such as ERP, travel back office, and boundary systems
Define and maintain data models, KPIs, and executive dashboards that provide end-to-end visibility into revenue, margin, operational performance, and customer experience
Ensure all platforms adhere to cybersecurity, compliance, and data protection standards appropriate for a global travel management organization
Serve as strategic partner to business units, translating requirements into integrated solutions that combine enterprise applications, digital communication strategies, and AI-driven automation
Identify, design, and implement AI-powered capabilities—such as predictive analytics, intelligent routing, chatbots, and process automation—to reduce manual effort and improve decision quality
Champion adoption and change management for new tools and capabilities, ensuring users understand features, workflows, and expected business outcomes
Lead vendor evaluation, selection, and ongoing relationship management for key SaaS, Unified Communications, and AI platforms, negotiating contracts and managing SLAs to maximize value
Build and mentor a high-performing IT Enterprise Services team that spans application architecture, configuration, integration, support, and customer success
Establish governance standards and best practices for configuration management, integration patterns, release management, and quality assurance across the portfolio
Coordinate cross-functional initiatives that involve Sales, Marketing, Finance, Operations, HR, Travel Operations and the Avenir Product team to ensure cohesive implementation and sustainable process improvements
Actively participate in ITES team meetings and contribute to strategic planning
Coordinate with other business analysts to ensure alignment across Direct Travel’s Application Ecosystem Initiatives to have a cohesive delivery approach and communication strategy
Collaborate on cross-functional projects that involve multiple CIO teams
Share knowledge and best practices with peers to promote continuous improvement
Contribute to standards and governance for configuration, integration, change management, and documentation ensuring support of integrated process flows rather than isolated solutions
Qualification
Required
Bachelor's degree in business, Computer Science, Information Systems, Accounting/Finance, or related field; advanced degree preferred
10+ years of progressive experience in enterprise applications, IT leadership, or communications technology management, including end‑to‑end application lifecycle ownership
Deep expertise with Salesforce (Sales/Service/Experience/CPQ, integrations, data model, automation), ERP platforms, enterprise work management tools (e.g., Smartsheet)
Demonstrated success implementing AI driven automation to optimize business processes and enhance both customer and employee experience
Proven track record leading complex, cross-functional programs using modern delivery methodologies and driving measurable business results
Strong communication, presentation, and stakeholder management skills, including the ability to distill technical concepts for executive audiences
Experience with vendor management, contract negotiation, and ongoing budget and SLA ownership
Familiarity with Agile and continuous improvement practices and authorization to work in the US/Canada without sponsorship
Must be able to lawfully work within the US/Canada and have unrestricted work authorization
Preferred
Knowledge of Enterprise Level Application Ecosystems, financial and business processes relevant to Sales, Marketing, Service, Support & ERP systems
Familiarity with customers facing cloud applications
Ability to work effectively in a collaborative, cross-functional environment
Strong analytical and problem-solving skills, with a data-driven approach to identifying bottlenecks across the integrated process and implementing improvements
Industry certifications such as PMP, ITIL, or cloud platform certifications
Experience with data-intensive solutions, distributed systems, and highly available services
Strong analytical, decision-making, and problem-solving abilities
High emotional intelligence and the ability to drive organizational change through influence and collaboration
Strong understanding of GTM, Support, and Customer Success processes and how they are enabled in Salesforce, ERP, Smartsheet, and Customer Success platforms
Experience designing and supporting customer-facing portals and case/ticketing solutions integrated with back-office travel and financial systems
Background in corporate travel technology, including Go-To-Market and travel backoffice processing and platforms Salesforce, Smartsheet, Marketo
Benefits
Medical
Dental
Vision benefits
Total Rewards Package including Retirement Plans
Wellness
Recognition
Sustainability
DE&I
Mental Health support
Company
Direct Travel
Direct Travel is a leading provider of corporate travel management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-20Acquired
Leadership Team
Darryl Hoover
CTO
Jennifer A. Franz, MSHRM ☕️ 🦋
Senior Human Resources Business Partner (North America)
Recent News
GlobeNewswire News Room
2023-02-26
2022-11-08
Company data provided by crunchbase