Quality Truck Care Center, Inc. · 19 hours ago
Service Advisor/Writer Tractor Shop
Appleton, WI
Full-time
Onsite
Senior Level
5+ years expQuality Truck Care Center of Oshkosh is a family-owned business with over 37 years of experience in the industry, seeking an Experienced Service Writer to join their team. The role involves preparing work orders, maintaining service records, processing warranty claims, and communicating repair statuses to customers.
AutomotiveCustomer ServiceRetail
Responsibilities
Processes warranty claims. Verifies that claim is valid per manufacturer criteria. Completes all the required paperwork. Resubmits rejected claims. Downloads and reviews warranty credits from factory prior to submitting to accounting. Assists with body shop warranty claims as needed
Submits write-offs to Manager for approval
Follows up payment of outstanding claims
Opens and closes regular RO’s
Tracks warranty parts by tagging with RO #, date of replacement, and date part to be disposed of
Arranges for parts to be shipped to distributor or to be scrapped
Files and maintains all service records
Stays current on factory recalls and bulletins
Coordinates fleet preventative maintenance programs with Manager
Dispatches for road calls, wrecker service, and tire repair
Communicates status of repair work to customers
Posts and reconciles technicians’ daily timecards
Produces productivity and efficiency reports
Assist Manager in obtaining customer authorization numbers and final closing of repair orders
Performs primary receptionist responsibilities
Fills in for manager and runs department, as necessary
Performs other duties as required
Qualification
Required
Knowledge of vehicle warranty programs, OEM technical bulletins, factory recalls, vehicle campaigns, OEM required and fleet maintenance programs, fleet operations, and quality control methods
Computer literate with knowledge of word processing and spreadsheet software
High school graduate or GED
Five years of repair shop experience; with two years in a lead, supervisory, or warranty administration capacity
Possesses valid Wisconsin Driver License (CDL is a Plus)
Benefits
Vacation with Rapid Accumulation up to 4 weeks
Additional Rapid Accumulating PTO time up to 192 hours
Monthly Efficiency Bonus
Uniforms
Flexible Work Hours
Health/Dental/Vision
Supplemental Insurance Options
HSA and FSA Plans!
401K with Employer Contribution
Health and Fitness Membership Participation
$140.00 Annual Boot Allowance
Tuition Participation Plans
Extensive OEM Training w/additional Compensation
Personal Development Training
Advancement Opportunities
Apprentice Programs!
Referral Reward Program
Personal Financial Planning Program
Company
Quality Truck Care Center, Inc.
Quality Truck Care Center,Inc is a locally owned company and is your source for any truck and trailer need.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase