Harvey Nash · 4 days ago
Retail POS Systems Analyst
Matawan, NJ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expHarvey Nash is seeking a Retail POS Systems Analyst to ensure the quality and accuracy of system solution deployments for store operations. The role involves planning and implementing upgrades to POS systems, assisting with new store onboarding, and providing support to store personnel regarding point of sale setups and integrations.
Professional ServicesRecruitingSearch EngineService Industry
No H1B
Hiring Manager
Ripudaman Singh
Responsibilities
Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems
Assists in the development and maintenance of new store onboarding conversion/implementation plans as required
Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist
Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions
Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc
Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting Key Food Store Device Standards
Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters
Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project porfolio. In addition to, acting as a liason between stores and application group throughout the SDLC
Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications
Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation
Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member
Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilties desired by store members
Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership
Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits
Assists store members with issue or request resolution with point-of-sale vendor or service providers when possible
Qualification
Required
Bachelors degree in technology or business-related field
5 or more years of experience with Point-of-Sale Technology
3 or more examples of full implementations of Point of Sale Solutions in a Retail environment
SAP S/4 /PI experience
Retail Grocery POS experience or comparative Consumer Goods Retail experience
Demonstrated ability to gather business requirements and document for application development clearly and concisely
Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus
Ability to work independently and self-direct the appropriate priorities in a fast paced environment of multi-tasking
Knowledge of all phase of SDLC and full lifecycle implementations
Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation
Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus
Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future
Experience in setup and maintenance of customer loyalty solutions
Benefits
Health Insurance
Paid Time Off
401k match
Company
Harvey Nash
We’re Harvey Nash, and we build amazing technology and digital teams.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-04IPO
Leadership Team
Ted Blumenberg
CFO
Michael Goldberg
Vice President, Strategic Partnerships
Recent News
2024-10-16
Company data provided by crunchbase