Ambient Skies · 5 days ago
Senior Client Success Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $90K/yr
3+ years expAmbient Skies is a nationally recognized creative and marketing agency that partners with ambitious brands to drive growth. They are seeking a Senior Client Success Manager to manage and grow important client relationships, ensuring clients feel supported and informed while coordinating internal teams and strategies.
Creative AgencyMedia and EntertainmentVideo
Responsibilities
Serve as the primary day-to-day point of contact for assigned enterprise and franchise clients
Build strong, trust-based relationships with client stakeholders at multiple levels
Lead regular client meetings, status calls, and strategic check-ins
Ensure clear communication, expectation-setting, and follow-through across all initiatives
Translate client business goals into actionable marketing strategies and roadmaps
Partner with internal teams to scope, prioritize, and deliver integrated marketing programs
Monitor account health across performance, satisfaction, timelines, and risk
Lead quarterly business reviews (QBRs), performance recaps, and planning sessions
Identify opportunities to expand scope through upsells and cross-channel growth
Collaborate with the Director of Client Success on account growth plans
Support renewals by ensuring consistent value delivery and strong client relationships
Coordinate cross-functional teams to ensure projects are delivered on time and within scope
Maintain accurate documentation, notes, and action items across client work
Partner with finance/billing to support accurate invoicing, pacing, and forecasting
Flag risks early and work proactively to resolve issues
Act as a calm, organized leader internally and externally
Provide guidance and mentorship to junior Client Success Managers as needed
Share client insights, trends, and feedback with agency leadership
Qualification
Required
3–5+ years of experience in client success, account management, or partnerships
Agency experience required; enterprise, franchise, or multi-location accounts strongly preferred
Proven ability to manage complex accounts with multiple stakeholders
Strong understanding of integrated marketing services (SEO, paid media, social, creative, web)
Excellent communication, organization, and relationship-building skills
Comfortable balancing strategic thinking with hands-on account management
Experience working in fast-paced, cross-functional environments
Benefits
Work with a collaborative, high-caliber team that genuinely cares about clients and each other.
Own meaningful client relationships and make a visible impact.
Fully remote environment with flexibility and trust.
Opportunity to grow alongside an agency focused on long-term partnerships, not churn.
Company
Ambient Skies
Ambient Skies is a creative agency that specializes in professional video and audio.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase