Blue Rose Consulting Group, Inc. · 2 hours ago
Triage Counselors & Consultants
United States
Full-time
Remote
Mid LevelBlue Rose Consulting Group is immediately hiring Triage Counselors / Consultants to support Military OneSource (MOS), a vital program serving Service Members and their families worldwide. In this role, you will serve as the first point of support for individuals seeking guidance during challenging moments, assessing needs and connecting them to appropriate resources.
ConsultingInformation TechnologyManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Assess caller needs and determine appropriate courses of action for Military OneSource core services
Triage and de-escalate high-risk calls, including appropriate response to Duty to Warn situations
Document interactions, conduct follow-up, and complete required reporting in accordance with MOS program standards
Deliver a compassionate, high-quality customer service experience, even when immediate solutions may not be available
Operate in a fully virtual environment using provided case management systems (CMS)
Qualification
Required
Master's degree in Counseling, Social Work, Psychology, or a related behavioral health field
Experience working with military Service Members, Veterans, or their families
Active DoD MC&FP Tier 2 (Low-Risk) Suitability determination
Willingness to support shift work, as needed
Strong communication skills, emotional intelligence, and the ability to remain calm in high-pressure situations
Benefits
Access opportunities for professional growth and competitive benefits
Company
Blue Rose Consulting Group, Inc.
Blue Rose Consulting Group, Inc.
Founded in 2017Washington, District of Columbia, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Weiler
Managing Partner & CEO
Christopher Casey
Managing Partner
Recent News
Digital Journal
2023-09-12
Company data provided by crunchbase