Ritchie Bros. · 5 hours ago
Senior Manager, Software Engineering, Ops Platform
2 Westbrook Corporate Ctr, Westchester, IL, 60154, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expRitchie Bros. is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. They are seeking a Senior Manager of Software Engineering to lead a product engineering team within their IAA USA Operations organization, focusing on delivering customer and business outcomes while ensuring the reliability and operability of business-critical systems.
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Responsibilities
Lead and develop a team of software engineers responsible for building and operating services that power IAA Operations
Own delivery for Ops product roadmaps while improving reliability, operability, and time-to-market
Lead modernization of legacy .NET applications to cloud-native architectures (e.g., .NET Core/.NET, containerized services) in Azure
Drive data modernization and performance improvements, including PostgreSQL schema design, migrations, and operational best practices
Partner with Product to define crisp problem statements, acceptance criteria, and measurable outcomes; ensure engineering work aligns to value
Translate operational and product needs into prioritized engineering work with clear success metrics (outcomes, SLIs/SLOs, and cost targets)
Drive DevOps excellence across the software delivery lifecycle: CI/CD, automated testing, infrastructure as code, secure-by-default deployments, and progressive delivery (e.g., canary/blue-green)
Own operational excellence outcomes: availability, latency, throughput, reliability, cost efficiency, and reduction of toil through automation
Implement strong observability standards (metrics, logs, traces) and improve telemetry-driven decision making; champion OpenTelemetry-based instrumentation
Set clear team goals, operating cadence, and key metrics; communicate progress, risks, and tradeoffs to stakeholders and leadership
Coach engineers and managers (as applicable) in modern engineering practices, systems thinking, and pragmatic delivery; build a culture of learning and psychological safety
Improve security and compliance posture through DevSecOps practices: least privilege, secrets management, automated scanning, policy-as-code, and auditability
Manage cross-team dependencies and coordinate delivery for initiatives spanning multiple systems and partners
Deliver results across multiple workstreams while maintaining a high bar for quality, reliability, and customer impact
Identify the highest-leverage reliability and automation opportunities and re-focus priorities when outcomes are not improving
Own incident outcomes within your domain and ensure durable fixes (root-cause elimination) rather than repeated firefighting
Make informed decisions by balancing technical detail with the broader business context; drive alignment across stakeholders
Run strong operational cadences (on-call, incident management, release readiness, service reviews, capacity planning)
Ensure documentation, runbooks, and operational readiness standards are consistently met
Define and execute a reliability and DevOps/SRE maturity roadmap aligned to business goals and platform strategy
Introduce change thoughtfully and lead teams through ambiguity, modernization, and shifting priorities
Hire, retain, and develop high-performing engineers; set clear expectations and actively manage performance
Set engineering standards for .NET (C#), API design, and data access patterns that balance speed, quality, and long-term maintainability
Promote Azure-native design (e.g., AKS/App Service/Functions, Key Vault, App Insights) and secure-by-default architectures
Champion PostgreSQL operational excellence (performance tuning, migrations, backups/DR, and monitoring) in partnership with platform teams
Guide architectural and design discussions with an SRE mindset (resilience, operability, scalability, simplicity)
Promote standards that reduce complexity and long-term maintenance cost
Qualification
Required
Experience modernizing enterprise .NET applications on Azure, including containerization and progressive delivery practices
Azure certifications (e.g., Azure Developer, Azure Solutions Architect) or equivalent demonstrated expertise
10+ years of professional software engineering experience, with 3+ years in a people-management role leading engineering teams
Strong DevOps and SRE expertise, including on-call operations, incident management, and reliability engineering practices (SLIs/SLOs, error budgets)
Hands-on experience with cloud and cloud-native systems (AWS, Azure, or GCP), including Kubernetes/container orchestration and service networking
Proficiency with CI/CD systems and release automation (e.g., GitHub Actions, Jenkins, GitLab CI, Argo CD) and strong SDLC governance
Experience building and operating observability stacks (metrics/logs/traces) and using them for troubleshooting and capacity/performance management; familiarity with OpenTelemetry strongly preferred
Strong communication skills - able to write crisp narratives, drive alignment, and explain tradeoffs to both technical and non-technical audiences
Ability to influence across teams and functions, manage dependencies, and deliver outcomes in a complex enterprise environment
Preferred
Experience with high-scale, transaction-heavy or mission-critical systems, including performance tuning and resilience testing
Experience with platform engineering, internal developer platforms, or developer enablement programs
Experience with observability tools such as Datadog, New Relic, Grafana/Prometheus, Splunk, or Honeycomb
Experience operating in regulated environments with strong audit and change management requirements
Exposure to cost optimization (FinOps) and capacity planning for cloud workloads
Benefits
Medical, dental, vision, and basic life insurances
401k plan and RB Global will match 100% for the first 4% contributed
15 days of PTO each year
Company
Ritchie Bros.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.
1001-5000 employees
H1B Sponsorship
Ritchie Bros. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (5)
2022 (1)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Starboard Value
2023-01-23Post Ipo Equity· $500M
1998-03-10IPO
Leadership Team
Baron Concors
Chief Product and Technology Officer
Gloria Eghan-Pokoo
Talent Acquisition Business Partner
Recent News
Digital Commerce 360
2025-09-16
2025-07-16
2025-07-15
Company data provided by crunchbase