SPECTRAFORCE · 5 hours ago
Desktop Support Specialist
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$35/hr - $40/hrSPECTRAFOR is seeking a Desktop Support Specialist who will provide 24x7 first line support for IT services to internal users. The role involves troubleshooting issues, assisting in the development of new procedures, and contributing to the rollout of new technologies and services to enhance IT infrastructure performance.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure, hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies, services, and security remediations
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provides feedback and assist in development of procedures, work instructions and new scopes
Participates in the rollout of new technologies, services, and security remediations
Qualification
Required
Provide 24x7 first line support for IT services to internal users
Respond to IT requests and incidents
Troubleshoot issues
Provide feedback
Assist in the development of new procedures
Participate in the rollout of new technologies and services
Contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally
Assist with the day-to-day IT Service Management process based on industry standards
Help develop the roadmap and guides
Define processes and data requirements
Establish metrics and reports
Support performance analysis and decision making
Ensure infrastructure support is efficient, effective, and adheres to process policies and procedures
Deploy and provide hardware and IT services to internal end users in Client's offices
Diagnose and resolve hardware and software related issues
Maintain and troubleshoot local IT infrastructure, network and collaboration services
Participate in the rollout of new technologies and services
Identify, diagnose, and resolve problems for internal users on mobility & wireless services
Configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services
Participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
Founded in 2004
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase