Glacier Bank · 3 hours ago
Corporate IT Service Desk Support I
Missoula, MT
Full-time
Onsite
New Grad, Entry LevelGlacier Bancorp, Inc. is a regional bank holding company providing commercial banking services in multiple states. They are seeking an entry-level IT Service Desk Support to provide first line support to bank employees, troubleshoot various system issues, and ensure compliance with company policies and procedures.
BankingFinancial Services
No H1B
Responsibilities
Diagnose, determine solutions, and help callers restore system operations
Install pre-approved software remotely for Bank Employees
Take calls from GBCI employees who are experiencing system problems
Provide timely resolution of assigned incidents and requests
Escalate incidents through Incident Management Team
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Qualification
Required
Provide first line and single point of contact support to bank employees on a variety of issues over the phone, e-mail or on-site
Troubleshoot computer systems, hardware, peripherals, Telephony, and Network connectivity
Have knowledge of when to route incidents to Incident Management
Be able to define differences between an incident request and a change order as defined by ITIL
Accurately communicate knowledge or work arounds within department guidelines
A significant level of trust, credibility and diplomacy is required
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Diagnose, determine solutions, and help callers restore system operations
Install pre-approved software remotely for Bank Employees
Take calls from GBCI employees who are experiencing system problems
Provide timely resolution of assigned incidents and requests
Escalate incidents through Incident Management Team
Benefits
Medical
Dental
Vision
Life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
Company data provided by crunchbase