Hexagon Mining · 21 hours ago
Global Hardware Support & Reliability Specialist
Tucson, AZ
Full-time
Hybrid
Senior Level
5+ years expHexagon Mining, Inc. is a global leader in digital reality solutions, focusing on enhancing efficiency and safety in industrial applications. The Global Hardware Support & Reliability Specialist role involves improving the reliability of hardware solutions and serving as a liaison between product development and regional support teams.
Mining
Responsibilities
Acquire and maintain expert knowledge of Hexagon’s Hardware solutions across all solution portfolios (Operations, Safety, Underground, and Autonomous)
Serve as the primary liaison between Product Development Hardware teams and Regional Hardware Support & Maintenance teams. Collect and synthesize regional operational information (failure modes, recurring issues, improvement opportunities) and communicate it to Product Development. Share and roll out new hardware information, procedures, and best practices from Product Development to the regions
Provide second-level support to regional Services and Support teams addressing the support and deployment of Hexagon hardware solutions
Knowledgeable of the installation, configuration, maintenance, and operation of Hexagon solutions
Assist regions with the delivery and training of solutions for first in region or new hardware solution deployments
Address and resolve hardware issues escalated to the Global Support Team
Knowledge sharing and training of regional support deployment and repair technicians/engineers regarding product functionality, new features, and new releases including the installation, configuration, maintenance, and operation of the solution
Assist and train regions with the repair, deployment, support, and usage of Hexagon hardware solutions
Train regional teams so that they are capable of training their customers
Collaborate with Product Development and New Product Introduction in the technical validation of new hardware updates and releases
Assist in the organization and execution of test, maintenance, and repair plans both internally and with the regions in the field
Update technical documentation (installation, maintenance, troubleshooting, etc.) for the product as needed
Collaborate with customer success teams, product teams, and other teams as needed providing technical expertise in the scope and usage of Hexagon’s hardware solutions
Meet key performance indicators as defined by the Management Team
Other duties, as assigned
Qualification
Required
Associate (2-year) Degree in technology, engineering technology, or a related field
Experience in the testing troubleshooting, diagnosis, and repair of hardware components built for rugged environments
Minimum of 5 years' experience working with technology (GPS, communication, and/or radio transmission)
Minimum of 5 years' experience working in a workshop with the ability to work in the field if required
Fluency in English
Exceptional interpersonal skills and the ability to work within diverse and dynamic environments
Ability to coach and passion to see others achieve their full potential
Microsoft Office package – intermediate
High levels of written, oral and electronic communication skills
High level of planning, organizational and self-management skills
Preferred
Bachelor (4-year) Degree in technology, engineering technology, or a related field
Bilingual (English, Spanish and/or Portuguese)
Previous experience working with remote teams
Minimum of 10 years' experience in similar role
Ability to obtain a driver's license
Ability to pass background, police check, drug and alcohol screening, and full mine site medical
Benefits
Flexible work from home options available.
Company
Hexagon Mining
Hexagon mining is the only global provider of surface and underground smart mining solutions. It is a sub-organization of Hexagon.
501-1000 employees
H1B Sponsorship
Hexagon Mining has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Hélio Samora
President
Company data provided by crunchbase