Partners 1st Federal Credit Union · 14 hours ago
Bilingual Head Teller
Fort Wayne, IN
Full-time
Onsite
Entry, Mid Level
2+ years expPartners 1st Federal Credit Union is seeking a Bilingual Head Teller to enhance member experience and assist with branch management activities. The role involves overseeing teller operations, ensuring compliance with financial standards, and providing exceptional service to members.
BankingCredit CardsE-CommerceFinanceNon Profit
Responsibilities
Assists branch management team with weekly review of accounts opened by utilizing appropriate account checklists
Aids branch management team in ensuring work is accurate, complete and compliant prior to submitting month end work
Identifies cross-sell opportunities providing members with additional product and services solutions while assisting branch management team in meeting productivity goals, growth goals, and profitability, which includes involvement in community engagement activities providing credit union awareness and establishing new business, creating positive member experience enhancing the member experience with the goal of member retention and growth
Responsible for normal teller responsibilities, such as creating a positive member experience with all member interactions, processing transactions accurately, balancing cash drawer daily, notifying managers of any discrepancies while following established policies, and keeping cash drawer and all funds locked and secure
Assists with teller operational duties and monitoring branch activity to ensure they are compliant and adhering to established credit union policies and procedures, finding cross-sell opportunities with Partners 1st products and services, and troubleshooting concerns leading to problem resolution to enhance member experience
Assists branch management with branch opening responsibilities, end-of-day process, and month-end duties
Includes night drop verification and assisting with monthly surprise cash audits under dual control
Prepares applicable report daily and as needed, submits to branch management for review and maintains documentation
Assists branch management team with weekly cash orders
Completes replenishments of the appropriate amounts and types of cash for the branch and tellers
Maintains proper documentation of all currency received and disbursed
Aids with the overall control and accountability for vault reconcilement and balancing under dual control
Provides ATM balancing assistance
Assists with the oversight of teller operational training and duties of tellers, coordinating their work flow and assisting on the teller line
Ensures that all tellers handle themselves in a friendly, professional manner while meeting member needs and service expectations
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Two to Five years of similar or related experience, including time spent in preparatory positions
Fluent in Spanish required
A high school degree or GED is required
Courtesy and tact are essential elements of the job
Must be capable of climbing / descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Benefits
Competitive salary
Paid illness
Personal time
Vacation
Holidays
Medical/dental/vision/life insurance
Generous 401(k) retirement plan with company matches
Tuition reimbursement
Weekly pay
Company
Partners 1st Federal Credit Union
Serving our members since 1952, Partners 1st Federal Credit Union strives to go beyond every transaction and find financial solutions for our communities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase