Navy Federal Credit Union · 2 hours ago
Branch Operations Manager ( Mortgage Loan Processing)
5510 Heritage Oaks Dr, Pensacola, FL, 32526, US
Full-time
Onsite
Senior Level
$128K/yr - $188K/yr
5+ years expNavy Federal Credit Union is a leading financial institution dedicated to serving its members with exceptional care and commitment. The Branch Operations Manager will advise senior leadership and lead operational strategies to align with corporate goals, manage resources, and ensure effective project execution to enhance organizational performance.
AssociationFinancial ServicesNon Profit
No H1B
Responsibilities
Develop operational strategic plan; identify and address areas of significant risk and evaluates overall effectiveness of operations
Lead operational/business analysis to include utilizing KPIs to identify areas of improvement developing action plans for operational improvement
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Conduct analyses of reports relating to sales, volume, and monthly operational and capital expense budgets; prepares reports to communicate to senior management
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats Leads the largest/most complex multidisciplinary projects & initiatives of significant business risk & impact
Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
Lead project teams; assures quality, consistent application and performance; meets schedules and/or resolves highly technical and complex problems
Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership through coaching, counseling, and guidance for ongoing and future developmental needs of the team
Apply broad functional knowledge and seasoned expertise to improve the overall operational and developmental performance of the team; assists with recruiting and on-boarding efforts
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Stay abreast of and ensure compliance with applicable laws, regulations and guidelines
Perform supervisory/managerial responsibilities
Set direction to ensure goals and objectives align with corporate and division strategy
Select management and other key personnel; oversee talent development/succession planning
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Oversee the preparation and execution of department/division AFP
Manage merit pay in accordance with specified objectives and guidelines
Leadership Level - Lead staff &/or supervisors
Perform other duties as assigned
Qualification
Required
Advanced knowledge of banking/financial industry standards and practices
5 plus years of process improvement and processing loans
Experience assimilating technical, complex financial and economic data
Extensive experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities
Significant experience supervising and leading professional employees
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced knowledge of change management principles and practices
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert organizational, planning and time management skills
Effective skill in building strategic and execution-focused plans and alliances with partner leadership
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Expert verbal and written communication skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Bachelor's degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience
Preferred
MBA or graduate degree in Auditing, Finance, or related field
Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives
Experience with credit union financials and/or NCUA regulations
Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
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