Xtensys · 13 hours ago
Junior Service Desk Technician
Ithaca, NY
Full-time
Onsite
Entry Level
1+ years expXtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems. The Junior Desktop Support Technician will provide technical software, hardware, and network problem resolution to computer users, ensuring exceptional client outcomes through effective communication and support.
Health CareHospital
Responsibilities
Identifies, diagnoses, and resolves problems for users of personal computers, including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating those solutions. Junior Desktop Support Technicians are expected to follow established Xtensys’ guidelines for maintenance and support
Provides one-on-one problem resolution, including follow-up with the end users to ensure that they are satisfied, and the problem is fixed
Configures, tags and delivers end user PC’s, software and peripherals; including hardware and applications approved for use by the end user
Assists with end user requests for application software access by communicating requests through the ticketing system
Provides installation and support of the LAN and remote communications between the personal computer environment and client computer systems
Maintains accurate records of all support calls using assigned ticketing software, including documentation of work done, repairs completed and when each service call was opened and completed
Schedules for personal computer maintenance and upgrades in such a way as to provide for minimal down time to end users
Follows up on all assigned work until it is completed, communicating with the manager when additional help is needed to resolve any problem in a reasonable amount of time
Escalates problems in a timely manner to appropriate personnel when required
Provides reports as requested on work status for assigned tasks
Install and maintain anti-virus software on all personal computers and laptops throughout the environment
Prepares and maintains administrative installation and configuration documentation for supported applications and hardware
Coordinates equipment moves involving PC’s, laptops, and other hardware
Interact with all associates, staff, and physicians in a courteous, respectful, and friendly manner
Attends all annual mandatory educational programs as required by position
It is understood that this job description lists typical duties for the classification and is not considered inclusive of all duties which may be assigned
Qualification
Required
Minimum one to two years' experience in a highly technical network environment utilizing TCP/IP network protocols, or one year's experience in a Service Desk role
Two years' experience in PC hardware specifications, set-up and configuration, software installation, memory management, and network security
Two years' experience in Windows operating systems. Familiar with administrative back-office applications including Microsoft Azure, Intune, and Exchange
Two years' experience in customer-facing/customer service is required
High School diploma required
Level of knowledge equivalent to that ordinarily acquired through the completion of associate's degree in information technology or related field
Preferred
CompTIA A+, Network+ preferred
Benefits
Competitive salary
Benefits
Career development pathways
Company
Xtensys
Xtensys Connected Health Solutions to demonstrate our unique approach to building and supporting advanced applications.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase