Schneider Electric · 15 hours ago
Field Service Manager
Lyndhurst, NJ
Full-time
Onsite
Mid, Senior Level
$112K/yr - $168K/yr
7+ years expSchneider Electric is looking for a Field Service Manager to oversee and coordinate the daily operations of a field service team responsible for maintenance, troubleshooting, and repair activities at assigned customer sites. The role ensures timely, high-quality service delivery and strong customer satisfaction while managing technician scheduling and building client relationships.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Complete and submit all required site and personnel safety audits for direct reports and customer sites that the team is working on (Min 12/year)
Coordinate with the Branch Safety Manager to ensure that all employees attend yearly required safety training
Ensure that all direct reports are Local Law 196 compliant
Work with Branch Safety Manager to ensure direct reports are equipped with tools and PPE needed for their responsibilities
Participate in all UR-related recruiting activities and work with the service management team to identify and interview qualified candidates
Track and fill all open requisitions, and quickly open any additional requisitions as needed due to growth or attrition
Establish yearly performance goals for direct reports and collaborate to define short- & long-term development goals
Coach and mentor direct reports by building trust, fostering growth, and sharing best practices
Conduct field audits, ride‑alongs, and quality assurance checks on assigned accounts
Assign mentors to all employees with less than two years of experience
Perform annual and midyear performance reviews
Establish training plans for each direct report and ensure training remains up to date
Conduct one-on-one meetings (at least monthly)
Hold team huddles every other week
Schedule quarterly team building events
Participate in the OneVoice deep dive action planning committee
Collaborate with service leadership team to improve team collaboration, effectiveness, and employee satisfaction
Ensuring timely, on‑budget, and high‑quality service delivery that aligns with client objectives
Act as the lead point of contact for all service-operation matters
Identify risks early and develop mitigation strategies
Monitor account activities to ensure services remain within scope and budget
Track and analyze service performance data to identify opportunities for growth and improvement
Prepare and deliver account status reports to clients and leadership
Ensure compliance with safety protocols, regulatory requirements, and company policies
Partner with sales, service central, administration, and project teams to align service delivery with customer needs
Monitor field team performance and provide real-time coaching, mentoring, and feedback
Oversee and coordinate field technicians’ daily activities
Coordinate internal resources and third parties/vendors for successful service execution
Resolve conflicts within the team or among stakeholders to maintain a productive work environment
Handle client inquiries, requests, and escalated concerns professionally and promptly
Order materials and coordinate with inventory/warehouse teams to ensure availability of parts and tools
Communicate regularly with customers regarding on-going services, contract status, warranties, and service plans
Conduct regular customer meetings to review performance, address concerns, and identify new opportunities
Provide customer feedback to leadership so that negative feedback is addressed and positive feedback is recognized within the department
Qualification
Required
Experience managing projects or service accounts
Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
Strong prioritization and time‑management skills
Solid working knowledge of building systems
Strong analytical and problem‑solving capabilities
Strategic and critical thinking skills
Exceptional communication skills - verbal and written
People/team leadership experience (~2-4 years)
Experience with customer interactions, including consultative problem solving, solution development, and conflict resolution
Significant buildings industry experience (~7 years)
Experience including ~3 years in a front-line field technical role
Benefits
Comprehensive benefits package
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase