Computershare · 16 hours ago
Assistant Team Lead - Account Record Keeping
150 Royall Street, Canton, MA, 02021, US
Full-time
Hybrid
Mid Level
$30/hr - $30/hrComputershare is a global leader in financial administration, and they are seeking an Assistant Team Lead to support the Transaction Processing team. This role involves managing workloads, distributing tasks, providing coaching, and ensuring compliance with operational policies while maintaining productivity and quality standards.
BankingFinance
Responsibilities
Updates Processors' daily rosters to reflect availability for Workflow processing and assigns tasks outside of Workflow
Utilizes tools such as Dashboard to oversee the distribution of work and ensure that internal, regulatory and client turnaround times and SLAs are met
Provide support during internal and external audits of the department. Participate on client tours through demonstrations of the processing system. May be asked to work on additional projects as needed
Provides feedback and coaching to Transaction Processors regarding productivity and quality using tools such as Dashboard and quality
Model teamwork by supporting peers in meeting the overall goals of the department and support team members through motivation and providing support for team members in performing their job duties
Review and update operating procedures and policies with the goal of improving efficiency and quality
Performs self-audits to confirm work is performed in compliance with operational policies and procedures
Train staff as needed through OTJ or structured classes
Identify and research errors and issues, document event summaries, perform root cause analysis, and propose and execute remediation plans
Daily data entry processing for various transaction types including transfers, purchases/sells, and account maintenance within established productivity and quality standards alongside the Transaction Processors
Qualification
Required
Strong organizational skills
Flexible to change
Able to multitask and pay attention to the details
Strong written and verbal communication skills
High school diploma or equivalent
Preferred
Internal experience
Training/Facilitation experience
Bachelor's degree
Previous experience with Transaction Processing
Benefits
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more.
Company
Computershare
Welcome to a world of potential Computershare can genuinely be considered an Australian success story.
Founded in 1978
10001+ employees
H1B Sponsorship
Computershare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-05-27IPO
Leadership Team
Rachel Young
Senior Vice President, Head of Marketing - Corporate Trust
Recent News
Capital Clean Energy Carriers Corp.
2025-10-23
Company data provided by crunchbase