ViaPath Technologies · 19 hours ago
Account Manager
United States
Full-time
Remote
Mid Level
4+ years expViaPath Technologies is seeking an Account Manager to join their growing sales team. The selected individual will be responsible for delivering against net revenue targets across ViaPath’s growth product categories and maintaining relationships with existing clients in the phone business.
Management Information SystemsTelecommunications
Responsibilities
Develop and maintain assigned client, customer, and partner relationships
Coordinates Buyer / Channel Partner
Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
Conduct client and customer success activities to retain and build business including communicating Service Requirements
Coordinates Tradeshow activities
Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc
Document quotes and other sales activities SalesForce
Coordinate with internal and external stakeholders to maintain transparency and effective communication
Anticipate problems, assess, and mitigate risks and proactively provide solutions
Prepare client and team meeting agendas, lead client and team meetings
Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
Develop and deliver client reports as needed
Understand the changing business and technology issues and needs that our customers and potential customers face
Partner with Field Services team(s) to ensure overall account satisfaction
Qualification
Required
A Bachelor's degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree
2-5 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products
Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction
Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan
Ability to manage multiple accounts and varied customer contacts
Ability to upsell at existing accounts
Recognized by others as a strong communicator and collaborator
Polished and seasoned presenter
Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
Driven individual with ability to work independently in a competitive marketplace
Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers
Experience with Salesforce.com or similar CRM applications
Required to travel up to 75% monthly
Preferred
Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level
Benefits
Medical, Dental & Vision Insurance
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Flexible Time Off (FTO)
Company Holidays
Retirement Plan (401(k))
Life & Disability Insurance
Employee Assistance Program (EAP)
Additional Well-Being Resources
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
Company data provided by crunchbase