ACA Group · 10 hours ago
Major Incident Manager
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior LevelACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services, seeking a Major Incident Manager to ensure effective communication and swift resolution of incidents. The role involves developing incident management procedures, coordinating responses to incidents, and analyzing trends to minimize business disruption.
ConsultingCyber SecurityFinancial Services
Responsibilities
Develop and implement incident management procedures and workflows
Coordinate responses to incidents, ensuring timely resolution and minimal impact on services
Classify and prioritize incidents based on severity, impact, and urgency
Communicate incident status, impact, and resolution progress to stakeholders
Conduct post-incident reviews to identify areas for improvement
Maintain detailed records of incidents for analysis and auditing purposes
Analyze incident trends and implement preventive measures
Train and guide team members on incident response protocols
Qualification
Required
Proven Track record in managing and resolving major IT incidents
Previous Roles involving team leadership and coordination during high-pressure situations
Extensive experience with IT systems, networks, and infrastructure
Strong analytical and problem-solving skills to evaluate project status, risks, and key performance indicators
Effective written and verbal communication skills, including experience liaising between technology teams and business stakeholders at all levels
Demonstrated ability to analyze incident trends and implement process improvements
Strong attention to detail with the ability to track multiple projects and tasks simultaneously
Effective time management skills and the ability to prioritize work based on project deadlines
Ability to work independently and collaboratively in a fast-paced, technology-driven environment
Strong interpersonal skills to establish and maintain effective working relationships with teams and stakeholders
Proactive mindset, willing to take initiative and solve problems creatively
Strong organizational and documentation skills, ensuring project consistency and transparency
Ability to facilitate meetings, take detailed notes, and track action items to completion
Comfort working with data, generating reports, and providing insights into IT project performance
Adaptability to changing business needs and ability to manage evolving project requirements
Experience with incident management tools and software
Preferred
Bachelor's degree in Business, Information Technology, Computer Science, or a related field
Deep understanding of IT systems, including hardware, software and networking components
Experience in managing cybersecurity incidents
Certified in information system security (CISSP or equivalent)
Strong Project management skills
Strong knowledge of Frameworks like IT Service Management (ITSM) and ITIL
Benefits
Medical and dental coverage
401(k) plans
Paid time off options
Designated ACA Paid Holidays
Summer Fridays
Personal/Family Care
Other leaves of absence
Student Debt Forgiveness
Pet Insurance
Company
ACA Group
ACA Group is the leading governance, risk, and compliance advisor to the financial services industry.
Founded in 2002
1001-5000 employees
H1B Sponsorship
ACA Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Patrick Olson
Chief Executive Officer
Michael Borts, CISM, CDPSE
Chief Technology Officer
Recent News
FinTech Global
2025-09-19
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2025-09-15
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2025-09-12
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