Bilingual Technical Support Supervisor jobs in United States
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Peckham, Inc. · 8 hours ago

Bilingual Technical Support Supervisor

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Peckham is a company focused on providing support to its rehabilitation mission, and they are seeking a Bilingual Technical Support Supervisor to lead and direct Service Desk Technicians. The role involves overseeing help desk operations, ensuring productivity and quality, and providing training and performance evaluations for team members.

CivicTech
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide departmental leadership for the help desk technicians
Responsible for supervision of team member technicians to assure productivity, quality and timeliness of work in the completion of assigned projects and departmental goals
Perform tasks to assure service level requirements are met
Supervise department tasks and help desk activities
Interview and recommend hiring help desk technicians
Maintain accurate department records
Complete and deliver timely employee performance appraisals and monitor staff quality and performance
Assist in the design, development, and delivery of new employee training as needed
Assist in the development of employee schedules
Maintain a safe and clean work environment
Promote Peckham’s vision, values, and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Attend meetings as needed
Miscellaneous related duties as assigned

Qualification

Supervisory experienceBilingual in EnglishSpanishIT Call Center experienceTrainingMentoringConstructive feedbackUse of technologyCommunicationBuilding relationshipsInitiativeTrustworthy

Required

Passing and maintaining federal and state security background checks
U.S. Citizenship required due to security clearances
High School diploma, G.E.D., or equivalent
3-6 months supervisory or leadership experience
6 months-1 year experience in an IT Call Center or Help Desk
Bilingual in English and Spanish

Company

Peckham, Inc.

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Peckham, Inc., a nonprofit community vocational rehabilitation organization, is a unique business and human services agency that values quality, diversity and performance.
dateFounded in 1976
location
Lansing, Michigan, USA
people-size1001-5000 employees
web-link
https://www.peckham.org/

Funding

Current Stage
Late Stage
Total Funding
$2M
Key Investors
United States Department of Labor
2023-02-26Grant· $2M

Leadership Team

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Mitchell Tomlinson
President & CEO
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Recent News

mlive
$2M grant allows Flint Township business to expand youth programs
2023-02-27
The Silicon Valley Journals
Peckham Received $2M grant to expand youth programs
2023-02-27
Company data provided by crunchbase