Genius Sports · 7 hours ago
Senior Product Operations Manager, Ways of Working (Atlassian)
New York, United States
Full-time
Hybrid
Senior Level
$180K/yr - $200K/yr
5+ years expGenius Sports is a leading company in sports technology, focused on delivering immersive and personalized experiences for fans worldwide. They are seeking a Senior Product Operations Manager to enhance product delivery through improved systems, processes, and alignment among product teams. The role involves defining the vision for Atlassian tooling and driving adoption across various teams to streamline operations and improve efficiency.
Computer Software
Responsibilities
Design, own, and evolve core operating model and rhythms of the business (planning, prioritisation, reviews)
Ensure strategy translates clearly into execution across teams
Improve consistency and predictability without enforcing rigid process
Partner with Product, Engineering, and other stakeholders to improve execution quality and decision-making across teams
Identify systemic friction across product development and delivery, focusing on root causes rather than symptoms
Lead initiatives to improve signal quality, feedback loops, and overall delivery effectiveness
Define and evolve standards, playbooks, and best practices that scale across teams while remaining lightweight and practical
Own and evolve product tooling and workflows across Technology, with Atlassian (Jira and Confluence) as the core execution and knowledge platform
Act as Product Owner for the Atlassian platform, accountable for strategy, roadmap, and measurable outcomes across Product and Engineering
Balance standardisation with flexibility, enabling teams to work effectively without unnecessary complexity or process overhead
Define and document Technology-specific workflow patterns, templates, and best practices that scale
Drive the migration, consolidation, and rationalisation of Jira and Confluence across the Technology organisation
Collaborate with Enterprise Technology on platform configuration, governance, and requirements specific to Product and Engineering workflows
Improve visibility into delivery health, risks, and progress for leadership through high-quality signals, reporting, and dashboards
Ensure tools support how teams actually work—not the other way around
Lead complex, multi-team change initiatives spanning process, tooling, and operating model evolution
Apply strong program management discipline to plan, sequence, and deliver change in environments with competing priorities and high ambiguity
Design and execute adoption strategies that drive meaningful behaviour change, not just compliance
Clearly articulate the why behind changes, connecting them to outcomes, strategy, and team pain points
Partner with Product, Engineering, and Leadership to manage risk, dependencies, and stakeholder expectations throughout change programmes
Establish feedback loops and success metrics to continuously assess impact, refine approaches, and sustain improvements over time
Qualification
Required
5–8+ years experience in Product Operations, Product Management, Program Management, or similar roles
Deep understanding of modern product development practices and how tooling enables effective practices
Experience operating across both strategy and execution—from roadmap definition to hands-on problem solving
Strong communication skills, able to align diverse stakeholders and translate complex topics for technical and non-technical audiences
A pragmatic, collaborative mindset focused on enabling teams rather than enforcing process
Experience operating in complex, evolving technology organisations (typically 8+ years, but depth and impact matter more than tenure)
Demonstrated experience operating as an Atlassian Administrator (Jira and Confluence Cloud), with relevant Atlassian certifications strongly preferred
Proven track record of defining Atlassian strategy and leading complex migrations or consolidations
Ability to treat internal tooling as a product: balancing user needs, governance, and long-term scalability
Benefits
Genius Sports Group's benefits plan
Supporting employee wellbeing
Helping you grow your skills, experience and career
Company
Genius Sports
NYSE: GENI Genius is the operating system for modern sport. Building technology and experiences to make sports even better.
1001-5000 employees
H1B Sponsorship
Genius Sports has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Eric S.
Chief Operating Officer
Surena Ebrahimi
Vice President, Commercial Partnerships - North America
Company data provided by crunchbase