Gardner Skelton PLLC · 17 hours ago
Legal Support Supervisor
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$75K/yr - $100K/yr
5+ years expGardner Skelton is a boutique law firm located in Charlotte, known for its unique approach to legal counsel. They are seeking a Legal Support Supervisor to lead the legal support team, ensuring efficient operations and high-quality support for attorneys and clients.
ConsultingHealth CareLaw Enforcement
Responsibilities
Build and maintain onboarding and training programs that ensure consistent standards and confidence in firm procedures, document workflows, and technology
Provide day-to-day supervision of work flow, staffing coverage, and workload distribution to support attorneys and client needs across matters
Help recruit, interview, hire, and onboard legal support roles, including legal assistants, paralegals, and law clerks
Set clear expectations for quality, professionalism, and timeliness—and step in to assist when urgent deadlines or high-volume periods require extra support
Coach legal support staff through regular feedback and development conversations, helping them strengthen skills and grow in their roles
Conduct performance evaluations and address performance concerns promptly, constructively, and consistently
Serve as a central point of coordination between attorneys and legal support staff—helping align priorities, triage requests, and solve problems before they become bottlenecks
Identify opportunities to improve efficiency across the support function (templates, checklists, procedures, document management practices, and smart use of technology)
Help create and enforce best practices related to legal support services to ensure consistent client-facing excellence across practice areas
Qualification
Required
Bachelor's degree or equivalent professional experience
5+ years of experience in a law firm support role (legal assistant, paralegal, or similar), with deep familiarity with the pace and expectations of a busy practice
Prior people-management experience, including hiring, performance coaching, and team leadership
Strong working knowledge of common legal procedures and law firm operations, including deadlines, filings, and matter support workflows
Comfort with legal technology and document systems, plus strong Microsoft Office skills
Excellent organization, attention to detail, and the ability to prioritize in a fast-moving environment
Sound judgment, discretion, and a strong commitment to confidentiality
A steady, solutions-oriented communication style—clear expectations, calm under pressure, and respectful collaboration with attorneys and staff
Benefits
Competitive Compensation & Benefits
Professional Growth & Development
Impact & Recognition
Supportive Leadership
Company
Gardner Skelton PLLC
Gardner Skelton is a Charlotte, NC-based law firm serving businesses of all sizes, including Fortune 500s, nonprofits, and independent medical practices.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Heather Skelton
Partner
Jon Carroll
Partner
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