WalkMe · 1 day ago
Global Customer Delivery Enablement Manager
Raleigh, NC
Full-time
Hybrid
Senior Level
$130K/yr - $145K/yr
5+ years expWalkMe, an SAP company, pioneered the Digital Adoption Platform to enable business leaders to harness technology in today's digital landscape. The Global Customer Delivery Enablement Manager is responsible for driving technical proficiency and delivery excellence within the Global Customer Delivery organization, focusing on onboarding, continuous learning, and methodology certification for Professional Services consultants.
AnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProduct ManagementProductivity ToolsSoftware
Responsibilities
Improve time-to-productivity for new consultants by enhancing onboarding programs and technical bootcamps
Evaluate the effectiveness of enablement programs by tracking key performance indicators (KPIs) such as billable utilization, project health scores, and customer time-to-value
Standardize global delivery methodologies to ensure a consistent and high-quality "WalkMe Experience" for all enterprise customers
Partner with the SVP of Global Customer Delivery and regional delivery leads to identify skills gaps and technical training priorities
Act as the bridge between Product Management and the Services organization to ensure consultants are enabled on new features before they hit the market
Collaborate with the broader Revenue Enablement team to ensure alignment between what is sold (GTM) and what is delivered (Professional Services)
Design and manage technical certification paths for the WalkMe customer delivery team, focusing on solution architecture, implementation best practices, and advanced DAP builds
Deliver advanced training sessions during Global Services Summits and regional workshops
Lead the development of a "Services Playbook" that includes standard operating procedures, implementation templates, and troubleshooting guides
Leverage Mindtickle, WalkMe Learning Arc, Confluence, and WalkMe itself to deliver scaleable, just-in-time learning content
Manage the end-to-end lifecycle of enablement projects, from initial needs analysis to global rollout and maintenance
Support the launch of new service offerings or product modules by preparing technical enablement kits for the field
Audit and optimize the use of internal tools within the delivery team
Design and deliver comprehensive enablement programs focused on WalkMe implementations, including:
Instructor-led bootcamps
Technical workshops
Hands-on labs
Partner enablement sessions
Develop programs for both virtual and face-to-face consumption, ensuring consistency, quality, and scalability across regions
Own all delivery enablement, requiring deep technical fluency and the ability to lead advanced, interactive sessions
Create and maintain enablement content such as:
Online workshops and modular learning paths
Bootcamp curricula and facilitator guides
Technical playbooks and implementation best practices
Enablement newsletters and ongoing communications
Ensure delivery enablement builds upon—and aligns with—existing sales training and product training foundations
Partner closely with:
Sales Enablement
Product Training
Product Management
Professional Services
Partner Success
Align delivery enablement programs with evolving product capabilities, implementation standards, and go-to-market motions
Enable both:
Internal Professional Services consultants
External partner delivery personnel
Support onboarding and continuous upskilling for a growing global services organization
Define success metrics for enablement effectiveness (e.g., readiness, time-to-productivity, delivery quality)
Gather feedback and iterate programs to continuously improve outcomes
Qualification
Required
5+ years in Professional Services, Customer Success, or Services Enablement within a SaaS environment
Bachelor's or Master's degree in Business, Information Technology, or a related field
Proven experience in instructional design for technical audiences; you can translate complex product features into 'how-to' delivery guides
Deep understanding of the Digital Adoption Platform (DAP) marketplace or high-growth software implementation cycles
Experience managing complex, cross-functional programs across multiple time zones (Global experience preferred)
Proficiency in Google Suite, Mindtickle, Synthesia, Confluence, WalkMe Learning Arc and project management software
Ability to become a power user of WalkMe to build in-app guidance for our own consultants
Experience using AI tools to accelerate content creation and technical documentation
Ability to correlate training completion with service delivery metrics and CSAT/NPS scores
Exceptional presentation skills, with the ability to command a room of highly technical architects and consultants
Benefits
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Company
WalkMe
WalkMe's AI-powered digital adoption platform guides organizations through workflows, eliminating friction to maximize software ROI.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$307.5MKey Investors
Vitruvian PartnersEDBIInsight Partners
2024-06-04Acquired
2021-06-16IPO
2019-12-09Series G· $90M
Leadership Team
Dan Adika
CEO & Co-Founder
Rephael Sweary
President and Co-founder
Recent News
2026-01-20
Company data provided by crunchbase