O'Reilly Auto Parts · 1 day ago
Manager Retail Transformation
Springfield, MO
Full-time
Onsite
Mid Level
3+ years expO'Reilly Auto Parts is a leading auto parts retailer, and they are seeking a Manager of Retail Transformation to enhance customer experience and operational efficiency across their stores. This role involves collaborating with cross-functional teams to implement innovative strategies and technologies aimed at increasing sales.
AutomotiveManufacturingRetailWholesale
Responsibilities
Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term retail growth
In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for transformations
Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats
Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve efficiencies and overall customer experience
Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership
Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency
Engage with field leaders and store teams to drive simple and effective change across the store network
Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services
Gather quantitative and qualitative data from our customers and store teams to measure the success of new initiatives or refine current efforts
Evaluate and manage relationships with external vendors or partners supporting innovation efforts
Manage budgets for transformation projects, ensuring resources are allocated effectively and delivering a return on investment on new initiatives
Assess and integrate automation technologies to enhance operational efficiency
Support e-commerce strategies to compliment in-store sales efforts
Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
Provide training and resources to store teams for successful adoption of new tools and practices
Develop change management programs that support the adoption of technology, streamline operational changes, and enhance team member engagement
Drive the prioritization of use cases and the development of capability roadmaps that are aligned with long-term strategic goals
Reduce operational costs through process improvement and/or technology adoption
Qualification
Required
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field – or equivalent business experience
3-5 years of experience in retail operations, project management, or innovation roles
Strong understanding of retail operations, supply chain, and customer service
Proficient in data analysis, problem-solving, and strategic thinking
Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships
Demonstrated success in managing large-scale projects and client relationships
A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals
Preferred
MBA or Master's degree in related field
Experience leading innovation or transformation initiatives within a retail organization
Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs
Exposure to emerging retail technologies
Experience in the automotive aftermarket industry
Benefits
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Company
O'Reilly Auto Parts
O’Reilly Auto parts is a specialty retailer of automotive aftermarket parts, tools, supplies, equipment and accessories.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-08-19Post Ipo Debt· $500M
1993-04-23IPO
Leadership Team
Brent Kirby
President
Greg Johnson
Retired
Recent News
bloomberglaw.com
2026-01-24
2026-01-20
2025-12-29
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