Techgene Solutions · 1 hour ago
Field Technician
Little Rock, AR
Contract
Onsite
Mid Level
3+ years expTechgene Solutions is seeking a Field IT Support Technician to provide hands-on technical support across Arkansas. The role involves supporting end-users with various devices, maintaining system compliance, and assisting with security operations and training.
MobileSoftware
Hiring Manager
Nishanth Babu
Responsibilities
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance
Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment
Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Identity Management: Manage user, group, and computer accounts within a centralized directory service
Training & Compliance: Assist with security awareness training and phishing simulations
Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal
Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
3+ years of experience in each of the following: Field technician support, Desktop and laptop troubleshooting, Mobile device support, Network administration and support, Software installation and maintenance, Peripheral device configuration, Help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
Techgene Solutions
Instituted in 2002, Techgene is an ISO 9001-2008 certified company that provides innovative mobility solutions for enterprises as well as consumer sector.
201-500 employees
H1B Sponsorship
Techgene Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (9)
2022 (3)
2021 (13)
2020 (19)
Funding
Current Stage
Growth StageLeadership Team
K
Kumar Bapuji Kukunuru
Founder & CEO
Company data provided by crunchbase