GATX · 4 hours ago
Account Solutions Lead Locomotive
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$69K/yr - $86K/yr
2+ years expGATX Corporation, founded in 1898 and headquartered in Chicago, IL, is seeking an Account Solutions Lead for their Locomotive division. This role serves as the primary contact for North American Locomotive customers, managing service inquiries and ensuring a positive customer experience through collaboration with internal teams.
Financial ServicesIndustrialTransportationVenture Capital
Responsibilities
Serve as the main customer point of contact for GATX locomotive Group post transaction. Become an expert with each individual customer’s lease agreement(s) and identify GATX responsibilities in providing customized services for each lessee
Receive and process customer communications related but not limited to complaints or general issues from the entire North American Locomotive customer base
Collaborate with internal groups (i.e. Mechanical, Fleet Portfolio Management, Contracts, Billing, etc.) to address issues in a timely manner
Provide consistent communication both internally and externally to ensure customer issues are handled promptly
Troubleshoot and provide technical assistance to customers as necessary
Manage customer contacts including repair and billing and other required data in Salesforce
Demonstrate proficient use in all systems available to the Locomotive Group
Participate in cross-functional IT and continuous improvement projects as needed
Submit requests for system enhancements
Participate in on-site customer visits with Sales and Mechanical as needed to add expertise and assistance
Assist internally with inspections and customer training
Qualification
Required
Basic mechanical/electrical knowledge of EMD locomotives is required
General understanding of locomotive repair processes and procedures including but not limited to FRA/EPA/Transport Canada regulations
Strong computer skills with a good knowledge of MS Office, SAP and Salesforce required
2-4 years' experience in a customer-facing role in a related industry
Preferred
Undergraduate degree or technical school degree preferred, mechanical background a plus
GE knowledge a plus
Benefits
Short-term incentive plan
Company
GATX
GATX is an equipment finance company based in Chicago, Illinois.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-10-23Post Ipo Debt· $400M
1987-11-05IPO
Leadership Team
M
Max Epstein
Founder
Recent News
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
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2026-01-05
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