The Michaels Organization · 14 hours ago
Assistant Community Manager
Fort Moore, GA
Part-time
Onsite
Mid Level
$22/hr - $22/hr
3+ years expThe Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. The Assistant Community Manager assists the Community Manager in managing day-to-day operations of the community, ensuring exceptional customer service and efficient workflow while handling resident issues and supporting budget preparation.
Real Estate
Responsibilities
The Assistant Community Manager, under the supervision on the Community Manager, will train, direct and oversee all other office staff members under his/her direct supervision to ensure orderly and efficient workflow. He/she must understand the duties of all other office staff and be able to perform those duties as needed
The Assistant Community Manager will develop good working relationships with the residents, and handle all resident issues, complaints, requests or concerns expressed in response to Resident Surveys, emails, phone calls, social media, personal communications, or any other method to ensure resolution prior to the Community Manager’s involvement
The Assistant Community Manager will assist the Community Manager in preparation of the Annual Budget
The Assistant Community Manager will assist in the preparation of weekly, monthly, quarterly and annual reports, ensuring accuracy and completion prior to Submission
The Assistant Community Manager will monitor, review and approve all timesheets within the payroll system
The Assistant Community Manager, with the assistance of other staff members, will lead the Quarterly Resident Meeting, providing information and updates with a positive approach and be able to respond to all issues raised by the residents
The Assistant Community Manager will work directly with the bookkeeper to ensure timely collection of rents and delinquent account balances; help monitor the utility program; and adhere to all accounting directives and work within the established budget
The Assistant Community Manager will work directly with the Turn Supervisor to ensure that vacant make ready maintenance is scheduled and completed in a timely manner to correspond with the needs of incoming applicants
The Assistant Community Manager will review the monthly newsletter prior to the Community Manager’s review and approval
The Assistant Community Manager must be able to draft correspondence to residents and all other appropriate representatives, subject to the approval of the Community Manager
The Assistant Community Manager must fairly and consistently implement the policies of the community as defined by the Resident Guidelines and Community Handbook. This includes notifying residents of violations and providing direction for compliance. Ensure residents are maintaining the homes to our standards and perform health and safety inspections as needed
The Assistant Community Manager will assist the Community Manager with devising and implementing marketing strategies to secure prospective residents
The Assistant Community Manager is the liaison with various Partners and must be able to provide pertinent data as requested in a timely manner
The Assistant Community Manager will represent the company in a professional manner at all times and perform other duties as assigned
Qualification
Required
A minimum of three years' experience in a customer service related industry, preferably multi-family property management
Military experience or prior exposure to the military is a plus
Must be able to pass background investigation and drug test screening
High School Diploma or equivalent; some college preferred
Valid Driver's License
Must have or be able to obtain the designation of ARM® (Accredited Residential Manager) within one year
Must successfully complete all required courses, classes, and training provided by MMS
Must be able to work as part of a team, as well as complete assignments independently. Demonstrate an ability to lead, support and contribute to community team
Must possess strong attention to detail
Demonstrate strong oral and written communication skills
Competence in operation Microsoft Office including Word and Excel, and community management software
Must demonstrate a professional and positive attitude in every aspect of his/her work
Participate in training in order to comply with new or existing laws
Neat, clean, professional at all times throughout the workday and/or whenever present at the community
Comply with expectations as demonstrated in the employee handbook
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Must be able to work in a fast-paced and customer service-oriented environment
Perform duties under pressure and meet deadlines in a timely manner
Prioritize and manage daily workload to ensure successful completion
Take instructions from supervisors
Exercise problem-solving skills
Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner
Must be able to work 40 hours per week to include occasional evenings and weekends if required for community events
Occasional overtime hours may be required
Requires routine squatting, walking, and lifting of no more than 50lbs without assistance, with full range of motion
Must be able and eligible to drive a company vehicle
Benefits
Medical
Dental
Vision
Prescription
Generous paid time off
A 401 (k) plan with a company match
Michaels Employee Scholarship Program
Company
The Michaels Organization
The Michaels Organization is a family of companies dedicated to excellence in affordable, mixed-finance, student and military housing.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4MKey Investors
Virginia Department of Housing and Community Development
2023-08-24Grant· $4M
Leadership Team
Sharon Har
Vice President of Development
Kimberlee Schreiber
President
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