RigUp · 1 day ago
Customer Experience Associate II
Bartlesville, OK
Full-time
Onsite
Entry Level
1+ years expRigUp is seeking a Customer Experience Associate II to provide professional and courteous customer service to clients regarding their network connectivity and credit card acceptance. The role involves troubleshooting issues, facilitating customer supply requests, and maintaining technical proficiency in relevant software and hardware.
BillingComplianceEmploymentHuman ResourcesMarketplaceOnline Portals
Hiring Manager
Izzy Lovett
Responsibilities
Must be willing to work any shift
Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing
Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues
Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM)
Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System
Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role
Supporting Marketer/Dealer requests regarding client's extranet sites (Bizlink / Lubestream)
Qualification
Required
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
Preferred
Marketing business insight
Familiarity with EPOS equipment
Demonstrated ability to effectively work within a team environment
1 or more years of Information Systems Help Desk / Support experience
Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
Access to and knowledge of downstream systems which interface with the Credit Card System
Intermediate knowledge of all Microsoft Office software applications
Intermediate knowledge of computer, DSL and VSAT hardware
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to learn other software and web-based applications per the requirements of this role
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
Ability to write professional reports, business correspondence and procedure manuals
Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
Excellent interpersonal and communication skills
Company
RigUp
RigUp is an employment agency for the energy industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$752.5MKey Investors
Baillie GiffordAndreessen HorowitzFounders Fund
2021-05-20Series E· $300M
2020-03-23Series D· $28.7M
2019-10-11Series D· $300M
Leadership Team
Xuan Yong
Chairman / Co-Founder
Recent News
Company data provided by crunchbase