Alinea Invest · 7 hours ago
Head of Customer Experience
United States
Full-time
Remote
Director/ExecutiveAlinea Invest is a fast-growing fintech company seeking a Head of Customer Experience to scale their support operations without compromising quality. The role involves overseeing a team of 18 offshore CX teammates and establishing processes that enhance customer support as the company grows.
FinanceFinancial ServicesFinTechImpact Investing
Responsibilities
Own and scale end-to-end customer support as Alinea continues to grow
Lead, coach, and manage an offshore CX team of 18 by setting clear expectations, KPIs, and accountability
Build and refine support processes that balance speed, quality, and empathy
Be deeply hands-on with Intercom, including inbox management, automations, macros, workflows, reporting, and experimentation
Establish quality assurance frameworks such as audits, scorecards, and feedback loops
Partner cross-functionally with Product, Engineering, and Ops to surface trends, bugs, and customer insights
Turn CX data into action by identifying root causes and driving continuous improvement
Help define what great CX looks like as we scale from tens of thousands to millions of users
Qualification
Required
Proven experience leading customer support or CX teams at scale, preferably in fintech, consumer apps, or high-growth startups
Deep, hands-on experience with Intercom. This is non-negotiable
Strong process instincts. You love systems, documentation, and operational rigor
Comfortable managing offshore teams across time zones
Hungry, proactive, and excited by building rather than inheriting
High bar for quality. You care deeply about the customer experience
Strong written communication skills and sound judgment in high-volume environments
Benefits
Competitive compensation
Company
Alinea Invest
✨Built an app so you can invest like a billionaire! 💸 As seen in @forbes @techcrunch @ycombinator @nytimes @fortunemag Start with $1 (http://Alinea-invest.com/legal) We're live on the app store https://apps.apple.com/us/app/alinea-insightful-investing/id1554623825
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21.81MKey Investors
Play Ventures
2025-04-09Series A· $16.07M
2024-01-25Seed· $3.4M
2021-08-02Seed· $2.1M
Leadership Team
Anam Lakhani
Co-Founder, Co-CEO
Eve Halimi
Co-Founder, Co-CEO
Recent News
Orange County Business Journal
2025-10-16
Coverager - Insurance news and insights
2025-04-09
Company data provided by crunchbase