DTC, Inc · 18 hours ago
Business Operations Specialist
Sparks Glencoe, MD
Full-time
Hybrid
Mid Level
$58K/yr - $65K/yr
4+ years expDTC, Inc is a values-driven, family-first Managed Service Provider (MSP) seeking a Business Operations Specialist. This role involves supporting client-facing intake, administrative coverage, finance operations, and internal systems support to ensure smooth operational processes.
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Responsibilities
Provide phone coverage reinforcement and client intake support
Support accurate triage of inbound requests and ensure complete, clearly documented service tickets are created to support smooth resolution by the appropriate teams
Learn and provide backup coverage for essential AR/AP workflows to support continuity during absences and prevent leadership bottlenecks
Support vendor management workflows, including maintaining vendor records, invoice routing support, and documentation cleanliness
Support ongoing knowledge management efforts by maintaining internal templates, SOPs, and process resources
Support internal documentation upkeep tied to HR and employee enablement resources like handbook updates, internal process resources, and IT Lab content upkeep
Provide operational support within Rippling (HR Information System)
Qualification
Required
4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility
Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing
Demonstrated ability to create and maintain clear process documentation, templates, and SOPs
Comfort with phone-based client and vendor communication and fast-paced intake workflows
Preferred
Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment
Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS
Benefits
Robust benefits package including PTO, 401k, healthcare, dental, and vision.
Company
DTC, Inc
DTC is a qualified team of innovative problem solvers who are passionate about all things IT! We strive to simplify business operations by remaining a distinguished IT solutions provider to our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steve McNamara
Chief Executive Officer
Nathaniel Smith
Chief Technology Officer
Recent News
The Indian Express
2025-05-30
Company data provided by crunchbase