Winback/Onboarding Team Lead jobs in United States
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Humana · 2 hours ago

Winback/Onboarding Team Lead

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$59K/yr - $81K/yr

Humana is a health-focused company dedicated to putting health first. The Winback/Onboarding Team Lead is responsible for providing sales administrative support, ensuring team adherence to schedules, and leading training for new hires while monitoring project reports.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Ensure that Agents and Onboarding staff are completing tasks
Actively monitors Genesys to ensure Agents are adhering to their schedule
Runs reporting for ongoing and completed projects
Assists with coaching and training for Winback and Onboarding associates
Leads new hire training during nesting periods
Hosts meetings with SME's, Agents and other members of the Telesales team
Assists Supervisor with team huddles

Qualification

Sales experienceData presentationTrend analysisAttention to detailCritical thinkingMulti-taskingCoaching skillsHealthcare industry knowledgeCall center processesBachelor's Degree

Required

Ability to review and monitor reports and ability to analyze trends and patterns
Possess a strong attention to detail, sound critical thinking and follow up skills
Previous sales skills or experience
Ability to manage multiple priorities simultaneously
Ability to present data, concepts, processes, and ideas to teams and leadership
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred

Knowledge of Medicare or call center processes/practices
Experience in the health care industry
Bachelor's Degree

Benefits

Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

Company

Humana

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Humana is a health insurance provider for individuals, families, and businesses.
dateFounded in 1964
location
Louisville, Kentucky, USA
people-size10001+ employees
web-link
http://www.humana.com

Funding

Current Stage
Public Company
Total Funding
$13.07B
2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B

Leadership Team

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Jim Rechtin
CEO and President
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Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
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Recent News

PR Newswire
Headline:Investors who lost money with Humana Inc. (NYSE: HUM) shares should contact the Shareholders Foundation in connection with Lawsuit
2026-01-22
Al Jazeera
Trump unveils healthcare plan without clear funding or execution timeline
2026-01-16
Newsweek
Bruce Broussard On Leaving Humana, Reputational Risks of AI
2026-01-16
Company data provided by crunchbase