firstPRO, Inc · 1 day ago
Network Support Technician (5PM -1AM EST)
United States
Contract
Remote
Entry Level
1+ years expfirstPRO, Inc is actively hiring a Network Support Specialist – Level 1 to provide after-hours monitoring and first-line network support for a distributed enterprise environment. This role is primarily responsible for monitoring network health, identifying outages or degradation, and executing rapid triage and escalation procedures to Internet Service Providers (ISPs) and senior network resources as needed.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Monitor network availability and performance to ensure sites remain operational after business hours
Identify network outages, latency, or service degradation across locations
Validate whether issues are local, ISP-related, or systemic
Serve as first responder for after-hours network incidents
Contact and work directly with ISPs (e.g., Comcast) to open, track, and escalate service outages
Clearly communicate status, impact, and resolution progress to internal stakeholders
Escalate complex or unresolved issues to senior network or infrastructure teams
Monitor and triage alerts using SolarWinds OpManager
Support and monitor environments utilizing Cisco Meraki (firewalls, switches, wireless)
Assist with occasional monthly or quarterly network maintenance activities (e.g., patching support, validation tasks)
Maintain situational awareness of network changes that could impact after-hours stability
Qualification
Required
1–3 years of experience in a Network Support, NOC, or Infrastructure Support role
Hands-on experience with Cisco Meraki environments
Experience monitoring networks using OpManager (SolarWinds)
Strong understanding of basic networking concepts (WAN, LAN, ISP connectivity, firewalls)
Proven ability to triage issues and work with ISPs during outages
Comfortable working independently during after-hours shifts
Strong verbal communication skills for vendor and escalation calls
Preferred
Prior NOC or after-hours operational support experience
Experience supporting multi-site or retail/distributed environments
Familiarity with SLA-based incident escalation
Company
firstPRO, Inc
firstPRO provides talent delivery strategies that attack critical gaps surrounding today's modern workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
April Nagel
CEO firstPRO, Inc.
Phil Nagel
CEO
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