BetterUp · 2 hours ago
Senior Reporting Analyst, Delivery & Deployment Operations
San Francisco, CA
Full-time
Hybrid
Senior Level
$152K/yr - $209K/yr
7+ years expBetterUp is a company focused on human transformation, and they are seeking a Senior Reporting Analyst to own partner-facing analytics and reporting. The role involves delivering actionable insights on license utilization, engagement, satisfaction, and performance metrics through proactive reporting and a structured intake process.
Artificial Intelligence (AI)ConsultingCorporate TrainingHuman ResourcesPersonal Development
Responsibilities
Serve as primary point of contact for analytics requests; triage, prioritize, and manage request queue
Document patterns to identify automation opportunities and leverage AI tools to accelerate scoping
Design and deliver comprehensive reports on license utilization, engagement, satisfaction, and behavioral patterns
Analyze manager assessments (360-degree feedback, leadership development metrics) and coach feedback themes
Monitor support tickets and create actionable reports identifying systemic issues
Prepare templated Business Value Review (BVR) decks and execute custom ad-hoc analyses
Use AI-powered analytics to automatically surface anomalies and trends
Map data flows across analytics ecosystem (Looker, Vitally, Salesforce, support systems, survey platforms)
Understand metric relationships and synthesize disparate data sources into unified narratives
Translate complex, multi-system data relationships into clear visualizations
Identify opportunities for single sources of truth and eliminate conflicting data definitions
Leverage AI tools to accelerate workflows from exploration to insight generation
Design agentic workflows where AI autonomously generates reports and surfaces insights
Establish validation processes for AI-generated analyses and partner with AI Engineer on enhancements
Train offshore analysts on effective AI tool usage and monitor outputs for quality
Build frameworks for prioritizing requests and routing to appropriate resources (senior analyst, offshore team, AI-powered self-service, automated reporting)
Develop SOPs, templates, quality standards, and enablement programs for offshore/BPO analysts
Mentor offshore team and teach them to validate AI analyses and escalate appropriately
Partner with Data & Insights team on new models, dashboards, self-service tools, and AI-powered solutions
Contribute to data governance initiatives and optimize analytics processes with Operations Program Manager
Qualification
Required
7+ years in data analytics/business intelligence with progressive responsibility
Expert-level data visualization skills (Looker, Tableau, or Power BI required)
Strong Excel/Google Sheets proficiency (advanced functions, pivot tables, data modeling)
Demonstrated systems thinking: understanding data flows, metric interconnections, and multi-source synthesis
Experience with statistical analysis and comfortable working with AI tools as collaborative partners
Proven ability translating complex data into clear insights for non-technical audiences
Experience creating client-facing reports with strong attention to detail
Strong project management skills managing multiple priorities under deadlines
Excellent communication and stakeholder management skills
Experience in request-driven environments and understanding data architecture/lineage
Preferred
Background in SaaS, HR tech, learning & development, or coaching/consulting
Experience managing offshore/distributed analytics teams
Knowledge of customer success metrics, Salesforce, and platforms like Vitally or Gainsight
Understanding of 360-degree feedback and talent development metrics
Experience with data governance frameworks, AI-powered analytics tools, and prompt engineering
Understanding of data integration patterns and ETL concepts
Technical Skills Data Visualization: Looker (ideal), Tableau, Power BI, or similar
Analytics: Excel/Google Sheets (advanced), statistical analysis tools
AI/Automation: AI analytics tools, prompt engineering, agentic workflow design
Systems: Salesforce, Vitally, understanding of data models and integration patterns
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
+ All federal/statutory holidays observed
+ 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
+ 5 Volunteer Days to give back
+ Learning and Development stipend
+ Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
BetterUp
BetterUp provides AI and human coaching to improve leadership, management, and employee performance across organizations.
501-1000 employees
H1B Sponsorship
BetterUp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (7)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$570.01MKey Investors
ICONIQ GrowthLightspeed Venture PartnersThreshold
2024-02-28Series Unknown· $0.21M
2021-10-08Series E· $300M
2021-02-25Series D· $125M
Leadership Team
Alexi Robichaux
CEO & Co-Founder
Ron Lewis
Senior Vice President - Chief of Staff to CEO & GM EMEA
Recent News
2026-01-22
VC News Daily
2026-01-14
Company data provided by crunchbase