WM · 6 hours ago
Program Manager, Sales - Columbia, SC
Columbia, SC
Full-time
Onsite
Mid Level
4+ years expWM is seeking a seasoned program/account manager to care for their relationships with large customers throughout Columbia, SC and surrounding areas. The Program Manager, Sales will manage existing business relationships, develop retention strategies, and handle customer service escalations.
EnergyEnvironmental EngineeringRecyclingSustainabilityWaste Management
Responsibilities
Establishes and maintains a high level of customer satisfaction
Communicates to and works with the Retention Manager to resolve unique customer issues
Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
Proposes customer solutions that are compliant with appropriate local, state and federal regulations
Updates and secures customer service agreements
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options
Qualification
Required
Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public
Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems
Demonstrate exceptional presentation skills
Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM is North America's leading provider of integrated environmental solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.95B2024-10-31Post Ipo Debt· $5.2B
2024-06-24Post Ipo Debt· $1.5B
2023-07-27Post Ipo Debt· $2B
Leadership Team
James C. Fish
Chief Executive Officer
John Morris
President and Chief Operating Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
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