Merit Restorations · 1 day ago
Emergency Response Coordinator (Field Sales)
Purcellville, VA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $150K/yrMerit Restorations specializes in emergency response and full reconstruction for properties impacted by disasters. The Emergency Response Coordinator is a field-based sales role that involves responding to emergencies, guiding property owners through recovery, and securing service agreements.
Construction
Responsibilities
Respond immediately to fire, water, mold, storm, and catastrophic property losses
Assess damage on site and clearly present Merit's emergency mitigation and restoration services
Lead distressed property owners through next steps with clarity, confidence, and compassion
Secure signed work authorizations and contracts in high-pressure, emotionally charged situations
Educate customers on the insurance process while positioning Merit as their trusted partner
Convert emergency leads into signed jobs through professional on-scene sales execution
Track close rates, signed agreements, and pipeline activity to drive personal performance
Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH)
Build and maintain strong working relationships with: First responders, Plumbers and emergency trades, Property managers, Insurance adjusters
Serve as Merit's primary on-scene representative for property owners and industry partners
Participate in community outreach, relationship-building, and visibility efforts to expand referral networks
Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams
Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response
Communicate clearly and consistently to ensure a seamless transition from sales to production
Perform or assist with basic emergency services such as board-ups when required
Safely operate in active loss environments, including damaged or hazardous conditions
Qualification
Required
Proven ability to perform in fast-paced, high-pressure environments
Strong verbal and written communication skills
Self-motivated, disciplined, and results-driven
Strong organizational skills with excellent follow-through
Comfortable gathering, documenting, and relaying critical information to: Adjusters, Project Managers, Clients
Solid decision-making skills with the ability to own outcomes
Willingness to learn the restoration industry quickly if not already experienced
Availability for 24/7/365 emergency response
Valid driver's license with a clean driving record
Physically capable of operating in the field, including: Lifting up to 25 lbs, Exposure to weather, debris, and active loss environments, Accessing damaged structures when required
Compassionate and emotionally intelligent—you know how to connect with people in crisis
Calm, focused, and decisive under pressure
Confident presenting value and asking for commitment
Accountable—you own your numbers, follow through, and communicate clearly
Energetic, driven, and comfortable working independently in the field
Preferred
Prior experience in restoration, construction, insurance, or outside sales preferred
Benefits
401(k) - match up to 4%
Dental insurance
Health insurance (medical coverage details provided during initial interviews and onboarding)
Life insurance
Vision insurance
Unlimited PTO
Company Vehicle and Fuel Card
Company Phone (and all other necessary IT equipment)
Company
Merit Restorations
Water damage restoration service
Founded in 2014Purcellville, Virginia, USA
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aaron McCleary
COO and CFO - Merit Restorations
Aaron Holmes
Managing Partner at Merit Restorations
Company data provided by crunchbase