Operation PAR, Inc. · 9 hours ago
IT Support Technician
Largo, FL
Full-time
Onsite
New Grad, Entry LevelOperation PAR, Inc. is seeking an IT Support Technician responsible for maintaining hardware and software across supported agencies. The role involves providing technical support, troubleshooting, and problem resolution, while also collaborating with EHR and network teams as needed.
Health CareMental HealthNon ProfitWellness
Responsibilities
Responsible for agency PC and end user IT equipment tracking and inventory management
Provides troubleshooting and technical support for computer hardware, software, and peripheral devices for PCs and other IT Department equipment across all agencies
Installs, configures, and maintains computer hardware, software, and peripheral devices
Answers the Help Desk line and responds promptly to Help Desk requests and service tickets
Travels to remote locations when necessary to resolve technical issues or install equipment
Diagnoses and resolves hardware and software problems; repairs issues or assesses the extent of problems that may require outside vendor support and/or additional travel
Assists in maintaining current agency hardware and software standards
Assists in maintaining agency security standards and related software tools
Performs all other related job duties as assigned
Qualification
Required
Associate degree in Information Technology or a related field, or equivalent work experience
Ability to Pass a Florida level II background check and drug screening
Experience providing technical support for Windows-based systems, hardware, and peripherals
Working knowledge of basic networking concepts, software installation, and system imaging
Excellent customer service, communication, and interpersonal skills
Strong troubleshooting, analytical, and problem-solving abilities
Ability to work independently as well as collaboratively in a team environment
Ability to accurately document IT processes and maintain up-to-date asset inventory records
Possession of a valid Florida drivers license
Ability to perform job duties that require working at a computer or desk for extended periods, with or without reasonable accommodation
Ability to accurately interpret information displayed on a computer screen, including color-coded elements
Ability to perform essential job functions that may involve standing, walking, sitting, reaching, handling, and communicating, with or without reasonable accommodation
Ability to safely perform tasks that may require lifting, moving, or handling items weighing up to 50 pounds, with or without reasonable accommodation
Ability to safely ascend and descend ladders to access work areas or equipment, with or without reasonable accommodation
Office environment with frequent computer use
Occasional lifting of IT equipment (possibly over 50 lbs)
Travel to remote sites may be required
Eligible for on-call availability and responsibilities following a 90-day period
Preferred
Previous Help Desk or IT support experience preferred
Knowledge of telecommunications (VOIP) a plus
Bachelors degree in Information Technology or a related field, or equivalent work experience preferred
Technical Certification(s) is desirable (MCP, A+, CC, or ITF+)
Company
Operation PAR, Inc.
Operation PAR provides effective treatment and services to help those impacted by substance abuse and mental health.
Founded in 1970
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dianne Clarke, PhD, CAP
CEO
Company data provided by crunchbase