United Airlines · 1 hour ago
Senior Manager - Network Operations Control (NOC) & Field Operations Support (FOS)
Arlington Heights, IL
Full-time
Onsite
Senior Level
$128K/yr - $166K/yr
7+ years expUnited Airlines is a major airline company that operates a global network. The Senior Manager for Network Operations Control and Field Operations Support is responsible for overseeing the performance of the FOS team, ensuring operational success through strategic planning and communication during irregular operations.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
Responsibilities
Manage a team of Representatives to ensure daily roster needs are met in an efficient manner. Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements. Develops and maintains advanced work schedules for NOC functions
Supports weather, irregular ops, and other operational planning activities by coordinating with key stakeholders to assess operational needs. Communicate plans to leadership teams in Network and Airport Operations ensuring situational awareness and station preparedness
Develops and maintains relationships with key stakeholders from Network Operations, Airport Operations and other teams, including Network Directors, Operations Managers, United Express Network Managers, Regional Directors, Solutions and Recovery, AO Senior Regional Managers, and Station General Managers
Leads, coaches, develops and is responsible for overall performance management of the FOS team
Proactively seek opportunities to improve operational success, processes and procedures, and develop and implement creative and innovation solutions to improve efficiency
Proactively identify opportunities for station readiness and operational success, and coordinates with policy procedure, safety, and execution teams to prioritize and optimize station capabilities to meet strategic operational and customer needs
Qualification
Required
Associate degree or related work experience
7+ years' experience in an operational or leadership capacity
Knowledge of airport capabilities, Network Operations, Airport Operations, diversion planning, UAX partner capabilities and operational tools
Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
Detail oriented with excellent analytical skills
Capable of leading in a high stress fast moving environment
Proactive management style, highly motivated and self-directed
Strong understanding of United performance and customer metrics
Strong verbal and written communication skills and effective communicator
Strong organizational and technical skills
Proficient with United applications including Volare, Unimatic, SSD, etc
Proficient with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)
Must be able to work all shifts and holidays as required, and available to work and / or join calls in off-work hours
Able to build and maintain solid working relationship with a variety of stakeholders
Must be willing and able to work 100% onsite at the AHNOC (Arlington Heights, IL)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Master's degree or related work experience
10+ years of operational experience in Airport and/or Network Operations
Experience in Station Operations
Knowledge of operation, management and logistics principles
Knowledge of Safety Management Systems (SMS)
Continuous improvement experience
Benefits
Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-24
Morningstar.com
2026-01-24
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