EyeCare Partners · 14 hours ago
Patient Educator
Grand Rapids, MI
Full-time
Hybrid
New Grad, Entry LevelEyeCare Partners is the nation’s leading provider of clinically integrated eye care, and they are seeking a Patient Educator to interface between patients and medical staff. The role involves providing education and counseling to prospective patients regarding surgical options and maintaining communication throughout the patient journey.
Hospital & Health Care
Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule, managing patient flow
Comply with all company policies and procedures including HIPAA (Health Insurance Portability and Accountability) Serves as support to patients for patient education, counseling, and inquiries:
Discussion of patient's vision goals for after surgery
Discussion of patient's daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical procedure
Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different modalities (I.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and payment/financing options with prospective patients 1 Serves as the liaison between patients and physicians:
Communicates patient's vision goals and ATIOL interest
Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.)
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon Assists in the practice development of ATIOL Program:
Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
Compiles and generates patient data using tracking tools and/or spreadsheets
Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets
Qualification
Required
High School diploma or equivalency is required
Demonstrates understanding of business and how actions contribute to company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software systems in accordance with ECP protocols
Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient's time, as well as doctor's time and schedule, managing patient flow
Comply with all company policies and procedures including HIPAA
Serves as support to patients for patient education, counseling, and inquiries
Discussion of patient's vision goals for after surgery
Discussion of patient's daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical procedure
Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different modalities (I.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and payment/financing options with prospective patients
Serves as the liaison between patients and physicians
Communicates patient's vision goals and ATIOL interest
Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.)
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon
Assists in the practice development of ATIOL Program
Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
Compiles and generates patient data using tracking tools and/or spreadsheets
Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets
Regular attendance is a necessary and essential function
Preferred
Excellent verbal and written communication skills
Ability to interact with patients and all levels of employees in a courteous, professional manner at all times
Knowledge of clinic
Company
EyeCare Partners
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchel Jones
Division CFO - Optometry
Nicholas Anguish
Division Chief Financial Officer - Ophthalmology
Recent News
2025-10-07
2025-08-21
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2025-08-19
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